Slots Islands Casino - Player faces delayed withdrawal.

Avoid this casino at all cost. I put a withdrawl in on the 25th Sept and it’s now 12th Oct and I’m still working for it. I’ve withdrawn before but this withdrawl is now going to a specialist "apparently". Their customer service is all AI so you can’t actually speak to anymore. DO NOT JOIN THIS CASINO. Not casino takes this long to pay out. Absolute joke.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Have you passed the verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, yes my account is fully verified and has been for from the beginning. Also the funds won were from my own balance, not a bonus balance.

The last withdrawal was made on June 2nd, and was paid out and in my account on the 4th June. 2 days!!! And this one is. Is 13 working days and still nothing.

Many thanks,

Thank you for your reply, Adam1871. Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Adam1871,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina