HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44565Opened954Not solved5578Solved12568Rejected25465
Active filters: Casino:
Clear all filters
Case closed Our verdict

Player stopped responding

Disputed amount: $2,500

Platinum Reels Online Casino - Player's winnings significantly reduced due to bonus conditions.

Platinum Reels Online Casino
Safety Index:Below average Submitted: 02 Jan 2024
Case closed Our verdict

Unjustified complaint

Disputed amount: 20,037 R$

Mr Fortune Casino - Player's winnings were capped.

Mr Fortune Casino
Safety Index:Below average Submitted: 02 Jan 2024
Case closed Our verdict

Player stopped responding

Disputed amount: €20

JackpotGuru Casino - Player didn't receive a registration bonus.

JackpotGuru Casino
Safety Index:Above average Submitted: 02 Jan 2024
Case closed Our verdict

Other

Disputed amount: Can$300

Zoome Casino - Player’s winnings haven’t been received yet.

Zoome Casino
Safety Index:Very high Submitted: 02 Jan 2024
Case closed Our verdict

Player stopped responding

Disputed amount: £156

GoldenLion.bet Casino - Player is facing prolonged delay in payment.

GoldenLion.bet Casino
Safety Index:Very low Submitted: 02 Jan 2024
Case closed Our verdict

Player stopped responding

Disputed amount: 1,070 R$

Hiperwin Casino - Player repeatedly asked for account verification.

Hiperwin Casino
Safety Index:Above average Submitted: 02 Jan 2024
Case closed Our verdict

Player stopped responding

Disputed amount: €120

Betmaster Casino - Player's withdrawal hasn't been processed.

Betmaster Casino
Safety Index:High Submitted: 02 Jan 2024
Case closed Our verdict

Player stopped responding

Disputed amount: $190

Lucky Legends Casino - Player’s withdrawal is delayed.

Lucky Legends Casino
Safety Index:Below average Submitted: 02 Jan 2024
Case closed Our verdict

Player stopped responding

Disputed amount: ??

Rollbit Casino - Player’s account has been blocked after KYC refusal.

Rollbit Casino
Safety Index:Below average Submitted: 02 Jan 2024
Case closed Our verdict

Other

Disputed amount: $1,000

Sunrise Slots Casino - Withdrawal of player's winnings has been delayed.

Sunrise Slots Casino
Safety Index:Below average Submitted: 02 Jan 2024
Show more complaints (+10)
Showing 6,921 - 6,930 of 25,465 complaints
1...692 693 694...2547
Go to pageof 2,547 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news