The player from South Africa faced an issue with her account, which had been suspended following a withdrawal attempt. A withdrawal request of R6,300 was made, but her account was permanently suspended without prior notice. The Complaints Team attempted to assist by requesting further information and extending the response time; however, due to a lack of communication from the player, the complaint was closed at that time. The player was informed that she could reopen the complaint in the future if she wished to continue the discussion.
World Sports Betting Casino ZA - Player's account has been suspended.
Closed
Our verdict
Player stopped responding
Amount: R50
World Sports Betting Casino ZA
Safety Index:HighCase summary
Discussion
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6 months ago
Dear Mswenkorene,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please confirm the amount left on your account or your withdrawal request?
- Could you please confirm that the website assigned to this complaint is the correct online casino?
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
I did withdrawal of R6 300
The casino i mentioned is the one that suspended my account
I have been player since 2024 i don't remember date and month my account was suspended on 01 June 2025
When i tried to login said that my account was suspended permanently
Yes i did won the money using 10 free spins
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5 months ago
Dear Mswenkorene,
Could you please share with me your communication with the casino regarding the issue or any other supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here
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5 months ago
Dear Mswenkorene,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
