Jackpot Frenzy Casino - Withdrawal of player's winnings has been delayed.

My withdrawal has been under review in perpetuity.

Dear Patrickhatrick,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thanks for you're response , is it common for casinos to take a fortnight to pay their customers ? Because they do state that it's 3 business days for a withdrawal to be processed. I changed my withdrawal to crypto thinking it would come quicker, that was on the date stated 26/5/25 before that I had it issued as a bank transfer when I had initially won the money on the 23/5/2025 it was initially a little over $1000 AUD I had won. Ive heard on your website from other patrons that have played with Jackpot Frenzy , that 15 days had elapsed before they were asked to verify their identity and send in the relevant documents. I also am vmery uninspired by the fact that they have a button to immediately return the funds to your account, but if you do the withdrawal resets to 0 days again. Anyway hope it will be resolved asap and transition from constantly pending to completed and processed

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Dear Patrickhatrick,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi please cancel the complaint as I was fed up with the amount of time my withdrawal was taking and foolishly played the $600 hoping I would win a huge amount, but I lost all the funds and there isn't anything to withdraw now,thank you to casino guru for the excellent service you run in trying to right wrongs. Sincerely Adrian H.

Dear Patrickhatrick, please remember that as a player, you are responsible for the funds on your account until they are successfully withdrawn.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.