HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44361Opened921Not solved5557Solved12519Rejected25364
Active filters: Casino:
Clear all filters
Case closed Our verdict

Regulator: Casino was right

Disputed amount: €24,010

Nine Win Casino - Player's account closed and winnings not paid out.

Nine Win Casino
Safety Index:Above average Submitted: 29 May 2024
Case closed Our verdict

Player stopped responding

Disputed amount: ??

BetOnRed Casino - Casino Refuses to Provide Player's ID.

BetOnRed Casino
Safety Index:High Submitted: 29 May 2024
Case closed Our verdict

Unjustified complaint

Disputed amount: €400

Rabona Casino - Player's bonus expired unexpectedly.

Rabona Casino
Safety Index:Very high Submitted: 29 May 2024
Case closed Our verdict

Player stopped responding

Disputed amount: €15,000

Platincasino - Player's withdrawal is delayed due to continuous verification requests.

Platincasino
Safety Index:High Submitted: 29 May 2024
Case closed Our verdict

Other

Disputed amount: 2,586,725 ₦

1xBet Casino NG - Player faces prolonged withdrawal process due to constant requests for documents.

1xBet Casino NG
Safety Index:Above average Submitted: 29 May 2024
Case closed Our verdict

Player stopped responding

Disputed amount: $1,000

Black Lotus Casino - Player's payout has been delayed and the account locked.

Black Lotus Casino
Safety Index:Below average Submitted: 29 May 2024
Case closed Our verdict

Unjustified complaint

Disputed amount: $18,000

Stake Casino - Player's account permanently closed despite completed KYC verification.

Stake Casino
Safety Index:Above average Submitted: 29 May 2024
Case closed Our verdict

Unjustified complaint

Disputed amount: £3,300

Donbet Casino - Self-excluded player was allowed to deposit with another casino.

Donbet Casino
Safety Index:Fresh casino Submitted: 29 May 2024
Case closed Our verdict

Player stopped responding

Disputed amount: 10,000 INR

24betting Casino - Player encounters deposit issue.

24betting Casino
Safety Index:Below average Submitted: 29 May 2024
Case closed Our verdict

Unjustified complaint

Disputed amount: 285 R$

Onwin365 Casino - Player's withdrawal is restricted.

Onwin365 Casino
Safety Index:High Submitted: 29 May 2024
Show more complaints (+10)
Showing 3,211 - 3,220 of 25,364 complaints
1...321 322 323...2537
Go to pageof 2,537 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news