The player from the United Kingdom accidentally registered with an incorrect email address, preventing him from receiving important communications regarding his pending £700 withdrawal. He has faced unresponsive customer support and has been unable to provide necessary verification details, leading him to question the trustworthiness of the casino.
iWild Casino UK - Player's withdrawal is delayed due to account issues.
Opened
Current status
Waiting for player to reply
6d 1h 28m 5s
iWild Casino UK
Safety Index:HighCase summary
Discussion
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22 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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22 hours ago
Dear Kleach2307,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you kindly let me know when you first became aware of the misspelling in the email address?
- Have you contacted customer support as soon as you became aware of the issue?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
