FatPirate Casino - Player is struggling with denied promotions and cashback.

Fatpirate casino. Multiple promotions point bank refused after deposits made to activate them along with multiple claims for accumulated cashback denied. Told over and over again to wait for an email from the VIP department. Which i last had contact with over three weeks ago. I have also sent numerous emails with screenshots chat transcripts and screenshots showing the deposits made along with the promotion they were for. All ignored , very poor service. Ive attached some images but believe me there are plenty more

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Dear Kurtjenk,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made real money deposits to activate the promotions, but they were not credited to your account?
• If that is the case, were you able to use your deposited funds for play, or were they restricted in your account?
• Additionally, has your VIP manager provided any solutions to address this issue?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Kurtjenk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru