HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,196Opened899Unresolved5,378Resolved12,964Rejected21,955
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

Casino Adrenaline - Player's bonus not added to the deposit.

Closed Submitted: 29 Jan 2024
Disputed amount: $25
Safety Index 8.4 High
Our verdict Unjustified complaint

V.Vegas Casino - Player's winnings have been rejected and deleted.

Closed Submitted: 29 Jan 2024
Disputed amount: €1,600
Safety Index 9.8 Very high
Our verdict Unjustified complaint

V.Vegas Casino - Player's winnings have been cancelled due to alleged system error.

Closed Submitted: 29 Jan 2024
Disputed amount: €6,400
Safety Index 9.8 Very high
Our verdict Other

Snai Casino - Player's account was closed and his refund is delayed.

Closed Submitted: 29 Jan 2024
Disputed amount: €700
Safety Index 7.6 Above average
Our verdict Other

Raging Bull Slots Casino - Player's withdrawal is delayed.

Closed Submitted: 29 Jan 2024
Disputed amount: €100
Safety Index 5.2 Below average
Our verdict Unjustified complaint

V.Vegas Casino - Player's winnings have been confiscated.

Closed Submitted: 29 Jan 2024
Disputed amount: 3,900,000 kr
Safety Index 9.8 Very high
Our verdict Unjustified complaint

V.Vegas Casino - Player's winnings have been confiscated.

Closed Submitted: 29 Jan 2024
Disputed amount: €11,000
Safety Index 9.8 Very high
Our verdict Player stopped responding

CryptoLeo Casino - Player’s withdrawal is continually rejected.

Closed Submitted: 29 Jan 2024
Disputed amount: £543
Safety Index 8.7 High
Our verdict Player stopped responding

GuruPlay Casino - Player hasn't received welcome bonus.

Closed Submitted: 29 Jan 2024
Disputed amount: €1
Safety Index 4.7 Low
Our verdict Player stopped responding

Bankonbet Casino - Player struggles to close account following the terms and conditions.

Closed Submitted: 29 Jan 2024
Disputed amount: 4,939 S/.
Safety Index 8.3 High
Show more complaints (+10)
Showing 13,041 - 13,050 of 21,955 complaints
1...1,304 1,305 1,306...2,196
Go to pageof 2,196 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.