HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,044Opened748Unresolved5,594Resolved13,314Rejected22,388
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

Hercules Casino - Player’s winnings have been confiscated.

Closed Submitted: 15 Mar 2026
Disputed amount: €1,955
Safety Index 6.9 Fresh casino
Our verdict Case closed

Legiano Casino - Player's verification process is delayed.

Resolved Submitted: 15 Mar 2026
Disputed amount: €5,355
Safety Index 8.5 High
Our verdict Player stopped responding

BassBet Casino - Player's account has not been closed as requested.

Closed Submitted: 15 Mar 2026
Disputed amount: €6,000
Safety Index 7.8 Above average
Our verdict Player stopped responding

Parimatch Casino IN - Player's account deletion request is not processed.

Closed Submitted: 15 Mar 2026
Disputed amount: 300 INR
Safety Index 5.8 Below average
Our verdict Other

1win Casino - Player’s account has been closed.

Closed Submitted: 15 Mar 2026
Disputed amount: 620,000 ₦
Safety Index 8.7 High
Our verdict Other

1win Casino - Player’s account is blocked after verification.

Closed Submitted: 15 Mar 2026
Disputed amount: 6,200,000 ₦
Safety Index 8.7 High
Our verdict No reaction

Gonza Bet Casino - Player's account has been closed unexpectedly.

Unresolved Submitted: 15 Mar 2026
Black points: 215
Disputed amount: 300 USD₮
Safety Index 4.7 Low
Our verdict No reaction

Betsomnia Casino - Player's account has been closed.

Unresolved Submitted: 15 Mar 2026
Black points: 162
Disputed amount: 200 USD₮
Safety Index 6.4 Below average
Current status Waiting for Casino Guru to reply 5d 20h 47m 30s

Xon Bet Casino - Player’s winnings haven’t been received yet.

Opened Submitted: 14 Mar 2026
Safety Index 4.4 Low
Our verdict No reaction

Bet Casino - Player’s account has been closed.

Unresolved Submitted: 14 Mar 2026
Black points: 343
Disputed amount: 1,000 лв
Safety Index 3.5 Low
Show more complaints (+10)
Showing 5,451 - 5,460 of 42,044 complaints
1...545 546 547...4,205
Go to pageof 4,205 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.