The player from Germany self-excluded in February 2025 but regained access to his account in March 2026, leading to losses of €1,132, despite being registered in the OASIS blocking system. He raises concerns over the casino's lack of a valid license for Germany and its violation of its own terms regarding player protection.
BassBet Casino - Player’s account was reopened after self-exclusion.
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6d 19h 11m 22s
BassBet Casino
Safety Index:HighCase summary
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2 days ago
Translation
I self-excluded from the game in February 2025 and received confirmation with a reference number. After that, I no longer had access to my account.
However, in March 2026, I was contacted again by the casino and was able to access my account, make deposits, and play again. In total, I lost €1,132.
Additionally, I have been registered in the OASIS blocking system since January 2026.
According to my research in
Furthermore, the casino does not have a valid license for Germany.
Despite these circumstances, the casino allowed me to participate in gambling and refers to its own terms and conditions, which it itself has violated (contact and player protection).
Automatic translation:
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4 hours ago
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4 hours ago
Dear Joshi777,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I’m sorry to hear about your problem.
I’m sure that you are aware of the geolocation of OASIS operation:
"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."
Since you have chosen a casino without a license, it will be very difficult to resolve this case to your satisfaction.
Have you informed the casino about your gambling problem?
Could you forward me the account closure requests that you sent to the casino and the casino's confirmation? My email address is petra.h@casino.guru.
Thank you very much in advance.
Best regards,
Petra
