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I self-excluded from the game in February 2025 and received confirmation with a reference number. After that, I no longer had access to my account.

However, in March 2026, I was contacted again by the casino and was able to access my account, make deposits, and play again. In total, I lost €1,132.

Additionally, I have been registered in the OASIS blocking system since January 2026.

According to my research in

Furthermore, the casino does not have a valid license for Germany.

Despite these circumstances, the casino allowed me to participate in gambling and refers to its own terms and conditions, which it itself has violated (contact and player protection).

Ich habe mich im Februar 2025 selbst vom Spielbetrieb ausgeschlossen und hierzu eine Bestätigung mit Referenznummer erhalten. Danach hatte ich keinen Zugriff mehr auf mein Konto.

Im März 2026 wurde ich jedoch erneut vom Casino beworben und konnte wieder auf mein Konto zugreifen, Einzahlungen tätigen und spielen. Dabei habe ich insgesamt 1.132 € verloren.

Zusätzlich bin ich seit Januar 2026 im OASIS-Sperrsystem registriert.

Nach meinem Recherchen im

Nachgang verfügt das Casino zudem über keine gültige Lizenz für Deutschland.

Trotz dieser Umstände hat mir das Casino die Teilnahme am Glücksspiel ermöglicht und verweist auf ihre eigenen AGBs, gegen die sie aber selbst verstoßen haben (Kontaktaufnahme und Spielerschutz).

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Dear Joshi777,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I’m sorry to hear about your problem.

I’m sure that you are aware of the geolocation of OASIS operation:

"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."

Since you have chosen a casino without a license, it will be very difficult to resolve this case to your satisfaction.

Have you informed the casino about your gambling problem?

Could you forward me the account closure requests that you sent to the casino and the casino's confirmation? My email address is petra.h@casino.guru.

Thank you very much in advance.

Best regards,

Petra