The player from Mexico reports that Winuno sent $12,000 MXN to his withdrawal account, but the payment was rejected and returned to Winuno. Despite providing evidence that he never received the funds, Winuno has withheld the money for over 30 days and refuses to credit it back to his account.
Winuno Casino - Player's withdrawal has been delayed.
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Waiting for Casino Guru to reply
6d 20h 5m 8s
Winuno Casino
Safety Index:LowCase summary
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4 hours ago
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4 hours ago
Dear Magna13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
