Dudespin Casino - Player’s withdrawal has been delayed.

Ich habe gelesen, dass einige Leute mittlerweile hier Beschwerden eingereicht haben, weil das Dudespin Casino Gewinne nicht auszahlt.

Ich bin selbst auch betroffen.. ich hatte 3x 500€ in Auszahlung vom 31.03, 01.04 und 02.04 und habe bis heute NICHTS erhalten davon.

Im LiveChat bekommt man immer wieder die gleichen reinkopierten Antworten und wenn ich jetzt so lese wie viele Spieler das gleiche Problem haben, glaube ich mittlerweile dass das Casino das absichtlich macht, sodass man sein Geld wieder verspielt.

Ich selbst habe jetzt nur noch 500€ in Auszahlung und bin mal gespannt ob die überhaupt irgendwann per Banktransfer auf mein Konto gehen werden.

Verifizierung ist laut Casino nicht nötig.

Es wurde ohne Bonus gespielt.

Es sollte dringend an der Bewertung dieses Casinos gearbeitet werden, wenn so viele Menschen solche Probleme haben und ihr Geld nicht bekommen.

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Dear knuckle17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear knuckle17,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear knuckle17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru