HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All45,728Opened939Not solved5,703Solved12,909Rejected26,177
Active filters: Casino:
Clear all filters
Case opened Current status

Waiting for Casino Guru to reply

6d 19h 27m 20s

Disputed amount: 3,000 ₮

BC.Game Casino - Player's withdrawal request is delayed after account access is blocked.

BC.Game Casino
Safety Index:Above average Submitted: 17 Dec 2024
Case opened Current status

Waiting for a delayed payment

9d 17h 2m 46s

Disputed amount: €600

Betsolino Casino - Player claims that payment has been delayed.

Betsolino Casino
Safety Index:Very low Submitted: 17 Dec 2024
Case opened Current status

Waiting for a delayed payment

12d 18h 2m 29s

Disputed amount: 2,490 zł

SpinBetter Casino - Player believes that their withdrawal has been delayed.

SpinBetter Casino
Safety Index:High Submitted: 17 Dec 2024
Unresolved Our verdict

No reaction policy, good regulator

Black points: 248
Disputed amount: €2,539

Betsson Casino - Player experiences a delayed verification process.

Betsson Casino
Safety Index:High Submitted: 17 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 10h 5m 40s

Disputed amount: 540,000 ₩

1win Casino - Player’s withdrawal is delayed for two weeks.

1win Casino
Safety Index:Above average Submitted: 17 Dec 2024
Case opened Current status

Waiting for player to reply

5d 18h 18m 43s

Disputed amount: 10,000 руб

Twin Casino - Player's account is facing delays due to verification issues.

Twin Casino
Safety Index:Above average Submitted: 17 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 18h 39m 23s

Disputed amount: €3,000

ChalkWins Casino - Player's withdrawal has been rejected.

ChalkWins Casino
Safety Index:Low Submitted: 17 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 18h 13m 16s

Disputed amount: €500

ZeusWin Casino - Player's withdrawal is delayed.

ZeusWin Casino
Safety Index:Above average Submitted: 17 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 18h 13m 57s

Disputed amount: €1,803

Sportaza Casino - Player's account is not following the ban rules.

Sportaza Casino
Safety Index:High Submitted: 17 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 18h 7m 17s

Disputed amount: €700

Playzilla Casino - Player’s withdrawal is delayed due to unfinished verification.

Playzilla Casino
Safety Index:Very high Submitted: 17 Dec 2024
Show more complaints (+10)
Showing 41 - 50 of 45,728 complaints
1...4 5 6...4,573
Go to pageof 4,573 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news