Lex Casino - Player claims that payment has been delayed.

I started playing at Lex casino. Played, deposited more, but suddenly it said "restricted from betting". still they demanded me to wager the deposit when I no longer wanted to bet, so they forced me to bet on casino. so therefore I have played both casino and sports.

Then I did that, even though I felt that was bad policy, and requested withdrawal. My balance is now lover than the deposits.

after much black and forth with verification, I withdrew today, and I get this message "Your payout will be approved on October 10, 2026. This decision has been made by the casino administration and is not subject to explanation."

What is this kind of practice? I hope you at casino.guru can check lex casino and their terms. to just say that and hold up payouts for a month is just absurd, and you should mention that as unfair terms at your site.

and of course help me get my withdrawal sooner than 10th of October.

(i have access to my account)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear amundinh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Please share a screenshot/proof showing 'restricted from betting.'
• Please share a screenshot of your withdrawal history directly to this thread.
• Also, could you please share the casino's communication informing you that the payout will be on October 10, 2026?

Thank you very much in advance for your reply.

This is the most important and what you need

My withdrawal is correct, it started yesterday. this lex casino can confirm. they can also confirm I am verified, since they have not requested anything and you see the mail above.

The restricted from betting was just a side note, dont need to follow up on that. I have passed KYC, without bonus, and I have not made any successful withdrawals before

i aske you to see this practice they are doing with deliberately tell me "your withdrawal will come in 4 weeks", when they have no reason to hold up. i actually lost money on this account. it is clear it is a draining process with hiding behind terms, I hope you showcase this unfair terms on your site, to warn others about this, seldom people read this terms so thoroughly, I think It is actually a own sports terms you have to look up.

Before we invite the casino to join the complaint thread, we need to have a clear understanding of the situation and sufficient supporting information. While we understand your concern about being informed that the withdrawal will only be approved on October 10, we first need to establish the circumstances surrounding this decision.

• Could you please provide a screenshot of your withdrawal history page, showing the withdrawal amount, request date, and current status?
• Please forward the complete email communication to jean.s@casino.guru concerning the withdrawal, particularly the conversation that led to the casino informing you that the payout would be approved on October 10, 2026 and your attempts to rush or change the withdrawal date. Please do not send screenshots, but the original, uncropped email messages instead.

Once we have this information, we will be in a better position to assess the situation and determine the appropriate next steps.

Dear amundinh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru