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OverviewBonusesUser reviews5Safety Index explainedDiscussion19Payment methods26
Hertzbetz Casino Review
In this review, Hertzbetz Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Hertzbetz Casino scored a Below average Safety Index of 5.7, which makes it a suboptimal option for most players in terms of fairness and safety. Continue reading our Hertzbetz Casino review to find out more about this casino and determine if it's the right fit for you.
Is Hertzbetz Casino fair and safe? Safety Index explained
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Hertzbetz Casino, we thoroughly read and reviewed the Terms and Conditions of Hertzbetz Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
Based upon our estimates and collected information, we consider Hertzbetz Casino one of smaller online casinos . This casino has a very high value of denied payouts in player complaints with respect to its size. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we know, no relevant casino blacklists include Hertzbetz Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, Hertzbetz Casino has scored a Safety Index of 5.7, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Hertzbetz Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Hertzbetz Casino during our review.
Player complaints about Hertzbetz Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 514 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Hertzbetz Casino user feedback and reviews
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 5 player reviews so far. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Hertzbetz Casino company data and licenses
Hertzbetz Casino has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Hertzbetz Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 9,000 per day
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Hertzbetz Casino.
Language
Website
Customer support
Live chat
English
24/7
German
24/7
Turkish
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Hertzbetz Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Hertzbetz Casino to be good.
Hertzbetz Casino casino games and slots
Hertzbetz Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 108 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, IGT, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Habanero, Leander Games, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, Booongo (BNG), Relax Gaming, Betgames, Fantasma Games, Turbo Games, Platipus, Lucky Streak, Amigo Gaming, Mancala Gaming, Spadegaming, Trigger Button Studios, OneTouch, Kiron Interactive, Revolver Gaming, Spinthon, Reevo, Mascot Gaming, Spinoro, Amusnet (EGT), Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, MGA, Max Win Gaming, OctoPlay, Ready Play Gaming, Iconic21 (BETER Live), Caleta Gaming, AvatarUX, Live88, MonoBet, 3 Oaks Gaming, CT Interactive, Winfinity, 4ThePlayer, 5Men Gaming, Tornado Games, Smartsoft Gaming, Swintt, LIVE Solutions, BF Games, Spribe, Expanse Studios, TrueLab Games, Atmosfera Live, Spinza, Spearhead Studios, RAW iGaming, Betsolutions, Copacabana Games, SlotMill, Onlyplay, Oryx Gaming, Gaming Corps, Nucleus Gaming, VoltEnt, Leap Gaming, Gamebeat, Hölle games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, PoggiPlay, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Apparat Gaming, InOut, PatePlay, Clawbuster, Triple Cherry, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Ruby Play, Orbital Gaming, Ka Gaming.
Hertzbetz Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Hertzbetz Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Hertzbetz Casino bonuses page.
Read more
Read less
Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(26)
Payment methods (26)
Withdrawal limits
per day
€9,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(3)
All website languages
EnglishGermanTurkish
English customer support
All languages
(3)
All customer support languages
EnglishGermanTurkish
English live chat
All languages
(3)
All livechat languages
EnglishGermanTurkish
Game providers
Show all
(108)
Game providers (108)
Casino screenshots
Positives
Live chat support is available 24/7
Huge selection of game providers
Live dealer games are available
Negatives
Just for players from few countries
Relatively new casino, not yet proven by time
Not all payment methods are available for all countries
Browse all bonuses offered by Hertzbetz Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(5)
User reviews of Hertzbetz Casino
This is a place to share experience with Hertzbetz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I know a lot of casinos! But this one takes the top spot when it comes to lies, incomplete terms and conditions, and promises of solutions that are not kept! My first warning in many years: FRAUD!!! BE CAREFUL!!!
Ich kenne sehr viele Casinos! Doch dieses hat den ersten Platz gemacht in Punkto Lügen, Unvollständige AGB, Versprechen für Lösungen werden nicht Eingehalten! Meine erste Warnung in vielen Jahren: BETRUG!!! VORSICHT!!!
Bonus conditions for maximum payout are missing in the terms and conditions!
Bonusbedingungen für Max.Auszahlung Fehlen in den AGB!
Profits will be canceled!
Gewinne werde Gestrichen!
Live Chat Bad, just lies!
Live Chat Schlimm nur Lügen!
Casino wants to add T&Cs to bonus that are not included in the deposit date!
Casino will AGB zu Bonus Nachtragen die beim Einzahlungsdatum nicht dabei Stehen!
Different stories are told in the chat!
Es werde im Chat Unterschiedliche Geschichten Erzählt!
Link to bonus terms and conditions in chat when you come to the site. Permanently closed!
Link zu Bonusbedingungen im Chat Erhalten wenn man zur Seite kommt Steht Dauerhaft Geschlossen!
Honestly, I didn’t expect HertzBetz to be this convenient. Registration took only a couple of minutes, the deposit went through instantly, and I received my withdrawal the same day — which was a nice surprise. The interface is very user-friendly, all the games are easy to find. Support responds really fast, even at night they helped me with a bonus question. So far my experience is very positive, you can feel the project is growing and cares about keeping players happy.
Everything looked great at first glance: great bonus offer, good deposit and withdrawal options, good navigation, etc.
I thought we should give new casinos a chance too; they all started small.
Deposited with the FIESTA promo code and not the Welcome code, sounded more lucrative to me somehow.
That's when we encountered the first problem: I didn't receive 200 FS for my deposit. I contacted support right away, but they weren't very helpful, as they forwarded it to the relevant department. During that time, I didn't touch my balance. The bonus was credited to me 10 minutes later, with the statement that this bonus wasn't intended for players who make small deposits. My alarm bells were already ringing because that wasn't described in the campaign. Well, I had the 200FS and 3 days to activate it and thought I'd first try out what the slots say and pay out etc. with my deposit... 1 slot, bam, a direct hit after a few spins, I wanted to try the payout of 75% of the balance straight away. 30 minutes after submitting the application, 200FS disappeared and the reason given was that the sales requirement had not been met, even though I hadn't activated the bonus at all 🤣🤣🤣 Live chat says I canceled the bonus. Lies upon lies at this casino
Fuck the bonus
I want my €150 and well, constantly failed withdrawals with the justification that it is not possible via the payment provider. They even send me a photo via email showing which provider I should use 🤣🤣🤣
I had to laugh and wonder how stupid these people are. They can see from my profile that I don't have these methods at my disposal.
They just want to keep me waiting or make me gamble away my money out of frustration, but I won't do these scammers that favor.
Will give a few updates. Mastercard wasn't available, so I tried Neteller. Let's see.
PEOPLE, IF YOU SEE THIS, STAY AWAY. YOU ONLY HAVE TROUBLE WITH THAT DIRTY CLUB, YOU CAN'T CALL IT A CASINO!
Edit: HERTZBETZ CASINO will surely respond and claim again, as in other cases, that they can see in their system data that the bonus was active 🤣
They even added 20 FS for installing the app 15 hours after my first withdrawal request, but the withdrawal was rejected because of an active bonus. I installed the app four hours after my withdrawal request and didn't receive any FS. Early the next morning, no FS were available or visible either. After my withdrawal was rejected, 20 FS were suddenly and strangely activated in my account. I canceled the bonus immediately because I was no longer interested in giving the criminals a chance to minimize my balance. 😉
I'm curious to hear the casino's excuses and lies. I also question the license
Received from live support 15.08.25 15:00
Please note that we will be adding new payment providers soon and will notify you via email.
So I assume that my Neteller withdrawal will also fail.
One thing I forgot, there were 2 options for withdrawal for Mastercard and VISA (probably 2 different providers) After my withdrawal was rejected, I only had one provider for Mastercard and VISA, without any explanation or response from support. Supporter wrote as always "forwarded to the responsible department"
Alles sah auf den ersten Blick schick aus, Tolles Bonus Angebot, gute Einzahlungs- Auszahlung smöglichkeiten. Gute Navigation etc...
Hab gedacht auch neuen Casinos müssen wir eine Chance geben, alle haben mal klein angefangen.
Eingezahlt mit dem FIESTA promocode und nicht dem Welcome, klang lukrativer für mich irgendwie .
Da waren wir gleich beim ersten problem , keine 200FS erhalten für meine Einzahlung. Gleich an den Support gewendet, 0% hilfreich da er es an die zuständige Abteilung weiter geleitet hat. In der Zeit habe ich mein Guthaben nicht angerührt. Bonus wurde mir 10min später gutgeschrieben mit der AUSSAGE, dieser Bonus wäre nicht für Spieler gedacht die wenig einzahlungen machen. Da waren meine Alarmklocken schon am leuten, weil das das nicht in der aktion beschrieben war. Nun gut, hatte die 200FS und 3 Tage Zeit zum aktivieren und dachte mir erstmal mit meiner Einzahlung zu probieren was die Slots so sagen und zahlen etc... 1 Slot bäm volltreffer nach wenigen Spins, wollte gleich die Auszahlung von 75% des guthabens probieren. 30 min nach der antrag stellung 200FS weg und der Begründung, Umsatzanforderung wäre nicht erfüllt gewesen, dabei habe ich den Bonus garnicht aktiviert 🤣🤣🤣 Livechat sagt ich hätte den Bonus stoniert. Lügen über Lügen bei diesem Casino
Scheiß auf den bonus
Ich will meine 150€ haben und gut, ständig fehlgeschlagene Auszahlungen mit der Begründung es wäre über den zahlungsanbierter nicht möglich. Schicken mir sogar noch ein Foto per Email welchen Anbieter ich nutzen soll 🤣🤣🤣
Da musste ich so lachen und mich fragen wie dumm die Personen sind, die sehen doch auf meinem Profil das ich diese Methoden garnicht zur Verfügung habe.
Die wollen mich nur hinhalten oder bewirken das ich mein Geld aus frust verzocke ,aber diesen gefallen werde ich diesen betrügern nicht tun.
Werde paar updates geben. Mastercard war ja nicht verfügbar , habs nun über Neteller probiert. Mal schauen.
LEUTE WENN IHR DAS SEHT, DANN FINGER WEG. IHR HABT NUR ÄRGER MIT DEM DRECKS VEREIN, CASINO KANN MAN DAS NICHT NENNEN!
Edit : HERTZBETZ CASINO wird sicherlich darauf antworten und wieder behaupten wie in anderen fällen das sie in ihren Systemdaten sehen können das der Bonus aktiv war 🤣
Die haben mir sogar 15 Stunden später nach meinem ersten Auszahlungsantrag 20FS für App Installation hinzugefügt, Auszahlung abgelehnt wegen aktiven Bonus. Die APP habe ich 4 stunden nach meiner Auszahlungsanfrage installiert und keine FS bekommen. Nächsten früh am morgen waren auch keine FS verfügbar oder ersichtlich , nach der Ablehnung meiner Auszahlung waren ganz plötzlich und komischerweise 20FS aktiviert in meinem ACCOUNT. Bonus sofort Stoniert weil ich kein Interesse mehr hatte den verbrecher'n ne chance zu bieten mein Guthaben zu minimieren 😉
Bin ja mal auf die ausreden und lügen gespannt vom Casino. Die Lizenz stell ich auch in frage
Vom Live support erhalten 15.08.25 15:00
Bitte beachten Sie, dass wir in Kürze neue Zahlungsanbieter hinzufügen und Sie per E-Mail darüber informieren werden.
Also gehe ich mal davon aus das meine Neteller Auszahlung auch fehlschlagen wird.
Eins habe ich noch vergesen , zur Auszahlung waren 2 möglichkeiten für Mastercard und VISA verfügbar (wahrscheinlich 2 verschiedene Anbieter) Nach dem meine Auszahlung abgelehnt wurde hatte ich nur noch 1 Anbieter für Mastercard und VISA, ohne eine Begründung oder Stellungnahme vom Support. Supporter schrieb wie immer "an die zuständige Abteilung weitergeleitet"
Smooth deposit
Reibungslose Einzahlung
Bonus offer actually good if you are entitled to it and the bonus is not canceled even though you have not activated the bonus yet!!!
Bonusangebot eigentlich Gut wenn man Anspruch hat, und einem der Bonus nicht gestrichen wird obwohl man den Bonus noch garnicht aktiviert hat!!!
Payment methods not identical to those shown in the help
Zahlungsmethoden nicht identisch wie in der Hilfe angezeigt
Support is a complete disaster, useless, just the same old text over and over again... You don't get any response at all via email!
Support volle Katastrophe, zu nichts zu gebrauchen, immer wieder nur die selben Textbausteine...Über Email bekommt man gleich garkeine antwort!
Payouts constantly fail,
Auszahlungen schlagen ständig fehl,
No new slots available
Keine neuen Slots verfügbar
Stay away from this new casino, it won't end well
Finger weg von diesem Neuen Casino, gut wird es nicht ausgehen
Very bad casino with a fraudulent bonus. Suddenly, all my money is gone. I deposited and received a bonus. Then I started playing. I played many different games and got my money up to 300 euros. When I looked at the bonus history, not a single spin counted towards the bonus wagering requirement. Of several hundred euros of wagering, not a single euro was credited. I then canceled the bonus because it was obvious that the casino never allowed me to meet the bonus wagering requirements. Even though I was several hundred euros in profit, all the money was deleted. This casino is cheating with bonus offers because the player has no chance of meeting the wagering requirement because no wagering counts towards the wagering requirement. Stay away. Fraudulent casino.
THE CASINO IS LYING!!!
Now I've searched the casino's homepage again, and nowhere have I seen that some games are not eligible.
In addition, the bonus is not really given anyway; even if you achieve the turnover, this bonus is not paid out but deducted.
All in all: One of the worst casinos. Stay away!
Sehr schlechtes Casino mit betrügerischem Bonus. Auf einmal das ganze Geld ist weg. Ich habe eingezahlt und Bonus empfangen. Dann habe ich begonnen zu spielen. Viele verschiedene Spiele gespielt und das Geld auf 300 Euro gebracht. Als ich den Bonusverlauf angeschaut habe, war kein einziger Spin für den Bonusumsatz berechnet. Von mehrere hundert Euro Einsatz war kein Euro angerechnet. Daraufhin habe ich den Bonus storniert, denn es war offensichtlich, dass das Casino nie erlaubt die Bonusumsatzbedingungen zu erfüllen. Obwohl ich mit mehreren hundert Euro im Plus war, wurde das ganze Geld gelöscht. Dieses Casino betrügt mit Bonusangeboten, da der Spieler keine Chance hat die Umsatzbedingung zu erfüllen, denn kein Einsatz für die Umsatzbedingung angerechnet wird. Hände weg. Betrügerisches Casino.
DAS CASINO LÜGT !!!
Jetzt habe ich nochmals die Homepage des Casinos durchsucht, nirgendswo habe ich sehen können, dass manche Spiele nicht gelten.
Zudem ist der Bonus sowieso nicht wirklich gegeben, selbst wenn man den Umsatz schafft, wird dieser Bonus nicht ausbezahlt, sondern abgezogen.
Alles in allem: Eines der schlimmsten Casinos. Hände weg !!
HANDS AWAY! Casino is not safe.
HANDE WEG! Casino ist nicht sicher.
NOTHING!!!
NICHTS!!!
Very bad experience.
Sehr schlechte Erfahrung.
All the money gone at once!!
Das ganze Geld auf einmal weg !!
Very suspicious bonus!!!
Sehr suspekte Bonus !!!
Very bad casino.
Sehr schlechtes Casino.
Hertzbetz Casino
Thank you for your feedback.
We are sorry to hear that your experience with Hertzbetz did not meet your expectations.
We would like to clarify that the bonus has been properly activated and credited to your account. According to our system data, the wagers did not count toward the bonus wagering requirements because they were used on games not eligible for wagering according to our bonus terms and conditions. This information is transparently available at any time before the bonus is activated.
At the time of account closure, there was still active bonus credit in your account. If you close your account yourself, this bonus credit will be automatically removed in accordance with our Terms and Conditions.
If you believe there's an error or have any questions about your case, please contact our support team directly. We'll be happy to help you and explain the process in detail.
Best regards Your Hertzbetz support team
Vielen Dank für Ihr Feedback.
Es tut uns leid zu hören, dass Ihre Erfahrung bei Hertzbetz nicht Ihren Erwartungen entsprochen hat.
Wir möchten klarstellen, dass der Bonus ordnungsgemäß aktiviert und Ihrem Konto gutgeschrieben wurde. Laut unseren Systemdaten wurden die Einsätze nicht auf die Bonusumsatzbedingungen angerechnet, da sie in Spielen eingesetzt wurden, die laut unseren Bonusbedingungen nicht dafür zugelassen sind. Diese Informationen sind vor der Bonusaktivierung jederzeit transparent einsehbar.
Zum Zeitpunkt der Kontoschließung befand sich noch aktives Bonusguthaben auf Ihrem Konto. Bei einer selbstständigen Kontoschließung wird dieses Bonusguthaben gemäß unseren AGB automatisch entfernt.
Falls Sie glauben, dass hier ein Fehler vorliegt oder Fragen zu Ihrem Fall haben, wenden Sie sich bitte direkt an unser Support-Team. Wir helfen Ihnen gerne weiter und klären den Vorgang im Detail.
Mit freundlichen Grüßen Ihr Hertzbetz Support-Team
You are getting daily mails with bonus offers. Then make deposit use code and bonus is not added...live agents are unhelpful. After all i made 7 deposits, and i can say smtn is not right on that casino, not even once i didnt manage to at least double my deposit. seems rtp is very low or smthng. Games are openning bonusea but payouts are funny, if manage to win 10x-15x this is a big win on that casino. My decision is to close accaunt and will not continue playing here.
Nice looking page, easy to navigate
Cheating with bonus offers.
Hertzbetz Casino
Hello,
Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations.
We’d like to clarify that you received four bonuses — including a manual gift — even though the sign-up code you used wasn’t valid. We went above and beyond by offering extra bonuses, while most casinos typically provide just 2–3 per week.
We understand it can be frustrating when luck doesn’t go your way. All our games run on fair RTP rates from licensed providers, and we are fully licensed under the Curacao gaming authority.
Thanks again for giving us a try — we wish you all the best. – Hertzbetz Support Team
Safety Index explained
Safety Index of Hertzbetz Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Hertzbetz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.7/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
![Hertzbetz Casino Review – Expert & Player Ratings [2025]](https://static.casino.guru/res/cc26f89e34ef12cd4dac6731c76aaaa5a/images/casinoguru_logo.svg){kind=logo}
