NV Casino - Player’s account has been closed.

I did send KYC verification they accepted everything beside my ID and locked my account when i try log in there is error i uploaded i did deposit 15$ won around 320$ and they refused to let me withdraw then after i made KYC verification send all my documents they locked my account without sending any reason to my email its empty

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please advise which games you focused on – slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please specify which documents you submitted for verification and when you submitted the last one? Regarding the ID document that was not accepted, did the casino provide any reason for rejecting it? If possible, please forward any relevant communication with the casino or screenshots showing the verification status to me at veronika.f@casino.guru.
• Did you complete your casino profile fully and accurately, and does the personal information provided in your casino account match the information shown on your ID?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika