KingSpin Casino - Player's withdrawal is delayed.

I have waited 11 days for a small withdraw and the verification process where really hard i had to send document after document so just geting verified took me almost 2 weeks so i would appreciate a fast withdraw

now im just waiting on them to send my money

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please confirm whether your casino account is now fully verified and whether you have received confirmation from the casino that the verification process has been successfully completed?

Please bear in mind that it is quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before the money appears in your account. The delay may be caused by unfinished KYC verification, additional account checks, or a high volume of withdrawal requests.

We therefore advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawal. If your account has been successfully verified and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will try to help you further.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I am fully verified on site and this is the email they just sent me it looks like the withdraws is broken on site they can just take money not send haha

Also now i have waited more then 2 weeks on my withdraw

"Hey!

I completely understand you would like to receive specific information, the delay is due to technical issues. 

Due to these technical difficulties , we are not able to process withdrawals. The relevant department is working on resolving them as fast as possible. 

As we cant be sure when the issue will be resolved, we are not able to provide an exact timeframe on when your withdrawal will be processed.

Rest assured as soon as the issue has been resolved your payment will be processed.

Thank you for your understanding.

Good luck and have fun!

Elena

Your Kingspin Team"

Dear KevinTheGood

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk (ayberk.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello KevinTheGood,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear KingSpin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello KevinTheGood,

We sincerely apologize for the delay and understand how frustrating this situation is.

The delay is due to recurring technical issues caused by an exceptionally high volume of withdrawal requests. We recognize this is not the experience you expect, and our team is working as quickly as possible to resolve the issue and process all pending requests.

Please rest assured that your funds remain safe and secure in your account, and your withdrawals will be processed once the current difficulties have been resolved.

We appreciate your patience and understanding in the meantime.

Dear KingSpin Casino,

Thank you for your response and for clarifying the situation.

I understand that you are experiencing technical difficulties affecting withdrawal processing. However, the player's withdrawal has been pending since September 3, 2026, which is already a considerable delay.

Could you please provide an estimated timeframe for resolving these issues and confirm when the player can expect the withdrawal to be processed?

Thank you for your cooperation.

Best regards,

Ayberk

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I am currently attempting to reach the representative outside of this thread. Therefore, I will set one final deadline while I await their response.

Dear KevinTheGood,

I have tried to contact the casino repeatedly, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Best regards,

Ayberk