KingSpin Casino - Player's withdrawal is delayed.

I have waited 11 days for a small withdraw and the verification process where really hard i had to send document after document so just geting verified took me almost 2 weeks so i would appreciate a fast withdraw

now im just waiting on them to send my money

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please confirm whether your casino account is now fully verified and whether you have received confirmation from the casino that the verification process has been successfully completed?

Please bear in mind that it is quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before the money appears in your account. The delay may be caused by unfinished KYC verification, additional account checks, or a high volume of withdrawal requests.

We therefore advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawal. If your account has been successfully verified and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will try to help you further.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika