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Unresolved Our verdict

Justified complaint

Black points: 250
Disputed amount: €250

Win MaChance Casino - Player’s withdrawal through Bitcoin e-wallet has been delayed due to technical issues.

Win MaChance Casino
Safety Index:Very low Submitted: 01 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €1,699

All Wins Casino - Player’s winnings from bonus play have been cancelled.

All Wins Casino
Safety Index:Very low Submitted: 01 Mar 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €300

Funclub Casino - Player is struggling to collect his winnings from no deposit bonus.

Funclub Casino
Safety Index:Below average Submitted: 29 Feb 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: 11 BTC

7BitCasino - Player’s deposit through Bitcoin has never been credited to his account.

7BitCasino
Safety Index:Very high Submitted: 29 Feb 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €2,500

Winfest Casino - Player’s winnings from bonus play have been voided.

Winfest Casino
Safety Index:High Submitted: 29 Feb 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 32
Disputed amount: £420

MONOPOLY Casino - Player’s account was closed after being discovered that he has self-excluded himself from sister casino.

MONOPOLY Casino
Safety Index:Very high Submitted: 28 Feb 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €1,050

N1 Casino - Player’s struggling to complete KYC verification.

N1 Casino
Safety Index:High Submitted: 28 Feb 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €10

mr.play Casino - Player’s criticizing false advertisement of bonus.

mr.play Casino
Safety Index:High Submitted: 28 Feb 2020
Resolved Our verdict

Case closed

Disputed amount: €150

Kassu Casino - Player’s deposit has never been credited to her account.

Kassu Casino
Safety Index:Above average Submitted: 28 Feb 2020
Resolved Our verdict

Case closed

Disputed amount: €100

Quatro Casino - Player’s deposit has never been credited to his account.

Quatro Casino
Safety Index:High Submitted: 28 Feb 2020
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