Pocket Play Casino Review

Name: Pocket Play Casino Review
Item: Pocket Play Casino
Rating: 7.3
Author: Natalia Burlutskaia

Casino closed

Pocket Play Casino has been closed and no longer operates.

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7.3/10Safety Index Above average by Casino Guru

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Pocket Play Casino Review

Casino closed

Pocket Play Casino has been closed and no longer operates.

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Show company details

Owner Deep Dive Tech B.V

Established 2020

Estimated annual revenues

> $5,000,000

Licensing Authorities

Curaçao (GCB)

OverviewUser reviews7Safety Index explainedDiscussion1

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Pocket Play Casino has been closed and no longer operates.

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Pocket Play Casino Review

We've thoroughly reviewed Pocket Play Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Pocket Play Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 777 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Pocket Play Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

No keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (5)

English customer support

All languages (5)

English live chat

All languages (4)

Game providers
Show all (32)
Game providers (32)

Positives

Live dealer games are available
Live chat support is available 24/7
Supports many payment methods
Nice website

Negatives

Not all game providers are available for all countries
Not all payment methods are available for all countries

Interesting facts

Small international casino

Author & Guarantor: Natalia Burlutskaia Last updated: 08 Apr 2023 Anything incorrect or missing? Let me know

Pocket Play Casino bonuses

Browse all bonuses offered by Pocket Play Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Pocket Play Casino

This is a place to share experience with Pocket Play Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 7 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

trudders

Junior Apprentice

• 1 year ago

If i could give 0 stars i would.

Pocketplay is operating without a license which has been confimed to me by the ceg.

They have attempted the theft of my money for the last 3 months.

I do not understand how casinoguru can have them rated as good at 7.8.

I urge players to stay away as they are rogue.

I implore caisnoguru to warn players.

fake license
steal money
poor online reputation
ignore players

fake license
steal money
poor online reputation
ignore players

Safety Index of Pocket Play Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pocket Play Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.3/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Pocket Play Casino and related casinos (17)

17All0Opened4Not solved7Solved6Rejected

Complaints directly about Pocket Play Casino

Unresolved Our verdict

No reaction, passive regulator

Black points: 255

Disputed amount: €348

Player's withdrawal is delayed.

The player from Finland requested a withdrawal more than 3 weeks before filing a complaint. Unfortunately, the funds weren't received yet. After contacting casino and their affiliates we still weren't able to get a response.

Read moreRead less

Submitted: 04 May 2023

Unresolved Our verdict

Delayed payment, status unknown

Black points: 100

Disputed amount: €80

Incomplete withdrawal payment for unknown reason.

The player requested a withdrawal of 580€ but it was declined. After long communication with the casino and uploading documents for account verification, the player said he'd finally received 500€ from the casino, but the remaining 80€ was never credited to the player's account. The casino never reacted to the complaint.

Read moreRead less

Read more on: askgamblers.com Submitted: 11/2021

Unresolved Our verdict

No reaction, passive regulator

Black points: 322

Disputed amount: €500

Player is struggling to cash out from the casino.

The player from Ireland is experiencing difficulties withdrawing her winnings from the casino. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.

Read moreRead less

Submitted: 07 Mar 2023

Case closed Our verdict

Player stopped responding

Disputed amount: €370

Player believes that their withdrawal has been delayed.

The player from Ireland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

Read moreRead less

Submitted: 02 Nov 2022

Resolved Our verdict

Case closed

Disputed amount: €3,649

Player’s withdrawal has been delayed.

The player from Finland has been waiting for his winnings for over 2 weeks. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Submitted: 08 Sep 2022

Resolved Our verdict

Case closed

Disputed amount: €400

Player’s withdrawal has been delayed.

The player from Finland has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.

Submitted: 27 Jul 2022

Case closed Our verdict

Player stopped responding

Disputed amount: €350

The player's withdrawal is delayed.

The player's withdrawal is delayed for almost 2 weeks. The complaint was rejected as the player stopped responding.

Submitted: 25 May 2022

Case closed Our verdict

Player stopped responding

Disputed amount: €52

Player’s deposit has never been credited to his casino account.

The player from Ireland has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 13 Feb 2022

Case closed Our verdict

Player stopped responding

Disputed amount: €890

Player’s withdrawal has been delayed.

The player from Germany has been waiting for his winnings for more than 2 weeks. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 13 Dec 2021

Resolved Our verdict

Case closed

Disputed amount: €550

The player's withdrawal is delayed.

The player's withdrawal is delayed for almost 2 weeks. The complaint has been resolved as the player received his money.

Submitted: 10 Dec 2021

Unresolved Our verdict

Delayed payment, likely paid

Black points: 100

Disputed amount: €5,000

Long withdrawal processing for unknown reason.

The player 'TAPETSU', from Finland, tried to withdraw 5000 Eur. His account was verified on the same day. Live chat support told the player that it took about 24 hours for a withdrawal to be executed, however, 72 hours later, the withdrawal request was still pending. No information since then.

Read moreRead less

Read more on: askgamblers.com Submitted: 10/2021

Resolved Our verdict

Case closed

Disputed amount: €2,200

Player’s withdrawals have been delayed.

The player from Germany has requested withdrawals ten days ago. it has been received.

Submitted: 08 Dec 2021

Resolved Our verdict

Case closed

Disputed amount: €2,000

Player’s withdrawal has been delayed.

The player from Germany has requested withdrawal almost two weeks ago. It has been processed but never reached the player. Player’s complaint has been resolved successfully.

Submitted: 16 Sep 2021

Case closed Our verdict

Player stopped responding

Disputed amount: €5,000

Player’s withdrawal has been delayed.

The player from Ireland is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 30 Jul 2021

Case closed Our verdict

Player stopped responding

Disputed amount: €500

Player’s withdrawal has been delayed.

The player from Germany is having difficulties receiving the withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 02 Jun 2021

Resolved Our verdict