HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,044Opened916Unresolved5,349Resolved12,900Rejected21,879
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Playerz Casino - Player was able to open an account despite an active self-exclusion.

Resolved Submitted: 24 Dec 2021
Disputed amount: €550
Safety Index 6.9 Above average
Our verdict Player stopped responding

Crypto Fair Play Casino - Player is inquiring help.

Closed Submitted: 23 Dec 2021
Disputed amount: $100
Safety Index 5.6 Below average
Our verdict Player stopped responding

Slot10 Casino - The player's unable to finish verification.

Closed Submitted: 23 Dec 2021
Disputed amount: €2,150
Safety Index 2.3 Very low
Our verdict Failed self-exclusion

Thrillsy Casino - Player's self exclusion failed.

Unresolved Submitted: 23 Dec 2021
Black points: 385
Disputed amount: €1,700
Safety Index 4.7 Low
Our verdict No reaction

Ardente Casino - The player's self-exclusion failed.

Unresolved Submitted: 23 Dec 2021
Black points: 163
Disputed amount: €370
Safety Index 6.1 Below average
Our verdict Player stopped responding

Beem Casino - The player's deposit never arrived.

Closed Submitted: 23 Dec 2021
Disputed amount: €20
Safety Index 2.4 Very low
Our verdict Case closed

Lucky 31 Casino - Player's deposit limit has not been set.

Resolved Submitted: 22 Dec 2021
Disputed amount: €1,600
Safety Index 8.1 High
Our verdict Insufficient evidence from player

ZenBetting Casino - Player’s account has been blocked.

Closed Submitted: 22 Dec 2021
Disputed amount: €110
Safety Index 6.8 Above average
Our verdict Case closed

Pokies2Go Casino - Player’s attempts to close his account have been overlooked.

Resolved Submitted: 22 Dec 2021
Disputed amount: A$1,900
Safety Index 6.0 Below average
Our verdict Case closed

V.Vegas Casino - Player's account has been blocked.

Resolved Submitted: 22 Dec 2021
Disputed amount: 77,000 zł
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 36,401 - 36,410 of 41,044 complaints
1...3,640 3,641 3,642...4,105
Go to pageof 4,105 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.