02/2023
02/2023
Genesis Casino has been closed and no longer operates.
Genesis Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. Use the Safety Index as a guide. A higher score generally means fewer risks when you play and withdraw. Genesis Casino scored an Above average Safety Index of 6.9, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Our full Genesis Casino review offers details that can help you decide whether this casino is right for you.
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Genesis Casino Terms and Conditions as part of our review of Genesis Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based on our estimates or gathered data, Genesis Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we are aware, no relevant casino blacklists mention Genesis Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
Taking into account all factors in our review, Genesis Casino has scored a Safety Index of 6.9, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We did not find any unfair or predatory rules in the Terms and Conditions of Genesis Casino during our review.
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.
We currently have 3 complaints directly about this casino in our database, as well as 27 complaints about other casinos related to it. Because of these complaints, we've given this casino 11,888 black points in total, out of which 4,164 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Judging by the 5 user reviews given to Genesis Casino, it has a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.
Genesis Casino is owned by Genesis Global Ltd. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Genesis Casino has licenses from licensing organizations in the following countries or regions: Malta (Malta Gaming Authority), Sweden (Spelinspektionen), United Kingdom (United Kingdom Gambling Commission).
Genesis Casino supports 28 payment options. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, INSTADEBIT, Trustly Pay, PayPal, Euteller, Diners Club, Neosurf, American Express, Maestro, AstroPay, idebit, Bank transfer, ApplePay, Boku, Ecobanq, Google Pay, RuPay, MiFinity, eZeeWallet, Paytm, Klarna, Jeton, Interac.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
| Withdrawal limits | Win limits |
|---|---|
| EUR 5,500 per week | No win limit |
| EUR 22,000 per month | |
| USD 5,500 per week | |
| USD 22,000 per month | |
| Unlimited in GBP | |
| SEK 55,000 per week | |
| SEK 220,000 per month | |
| NOK 55,000 per week | |
| NOK 220,000 per month | |
| CAD 5,500 per week | |
| CAD 22,000 per month | |
| INR 440,000 per week | |
| INR 1,760,000 per month | |
| ZAR 82,500 per week | |
| ZAR 330,000 per month |
In our casino reviews, we always collect data about available languages and customer support options. You can find languages available at Genesis Casino in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
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24/7 |
| Spanish | |
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| German | |
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| Finnish | |
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| Swedish | |
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| Norwegian | |
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To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Genesis Casino, managing your account, withdrawals, or other matters. Genesis Casino has a good customer support, judging by the results of our testing.
Genesis Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Scratch cards, Other card games, Other games.
Casino games from 14 game providers are offered. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, iSoftBet, Ezugi, Wazdan, Relax Gaming, Skywind Group, Gamomat.
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 11 bonuses from Genesis Casino in our database, which include:
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Genesis Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 2 complaints from other sources.
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
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