Genesis Casino Review

The player from Spain is experiencing difficulties to receive his winnings due to technical issue related to a payment method. We’ve rejected this complaint as unjustified.

The player from India didn’t receive any deposit bonus and is highly dissatisfied with customer service. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties to receive their winnings due to technical issue. The casino fixed the issue and the player was able to withdraw his winnings.

The player from United Kingdom had his withdrawal declined due to deposit made from joint PayPal account. We rejected the complaint because the player breached the casino's T&Cs.

The player's withdrawal was delayed by over a month. The issue was successfully resolved, and the player received his winnings.

The player from Germany has requested a withdrawal almost three months ago. It has been pending since. The complaint was resolved as the player received his winnings from the casino.

The player from Japan is struggling to request the withdrawal. The casino claims requests are being cancelled due to technical issues. The player confirmed the issue was resolved.

The player from Japan is experiencing difficulties withdrawing his funds due to limited availability of payment methods. It has been received.

The player from United Kingdom is experiencing difficulties withdrawing her funds. After some communication with the casino, the player was able to receive her winnings and the complaint is resolved.

The player from United Kingdom has requested a withdrawal two weeks ago. It has been pending since. She got paid her winnings.

The player from United Kingdom has requested a withdrawal a month ago. It has been pending since. The winnings were successfully paid to the player and the complaint is resolved.

The player from United Kingdom is highly disappointed with time-consuming KYC procedure but her verification was succesful and she has received her winnings.

The player from United Kingdom is experiencing difficulties withdrawing his winnings due to ongoing verification. After verification he received his winnings.

The player from New Zealand is experiencing difficulties verifying her account. The player managed to pass the verification process and received her winnings and the case is resolved.

The player from Ireland has requested a withdrawal three weeks ago. It hasn’t been received yet. The issue was eventually resolved. The player received his funds.

The player from United Kingdom had been waiting for 5 days to have their documents verified. The complaint was resolved. The player passed the KYC procedure successfully and received his funds.

The player from the UK requested a withdrawal, but his account has been closed. After successful verification player received his winnings.

The player from United Kingdom is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

The player from United Kingdom is complaining about the lengthy verification process. It took 5 weeks for player to got his winnings.

The player from Austria has been struggling to receive his withdrawal due to incomplete KYC. This case was successfully resolved.

The player from Finland has requested a self-exclusion. Unfortunately, the enquiry was ignored. The case was successfully resolved, and the player got a refund.

The player from Finland provided all documents to pass the KYC, but his account still hasn't been verified. This probably caused the delay in the processing of his withdrawal. It has been resolved.

The player from Japan is struggling to request the withdrawal. The casino claims requests are being cancelled due to technical issues. This case was successfully resolved.

The player from Germany had his winnings cancelled due to breaching maximum bonus bet rule.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing account verification. After successful verification he received his winnings.

The player from Finland has deposited money into his account but the funds seem to be lost. The complaint was resolved after the casino refunded the player's deposit.

The player from Finland provided all documents to pass the KYC, but his account still hasn't been verified. It has been resolved.

The player from Finland wasn't blocked from opening an account despite an active self-exclusion. The issue was successfully resolved, the player's deposits were refunded.

The player from Germany has been waiting for a withdrawal for more than 2 months. The complaint was resolved as the player received his winnings.

The player from Germany has requested withdrawal two weeks ago. It has been pending since. The issue was successfully resolved. The player received his winnings.

The player from the UK is dissatisfied with the withdrawal process. She received her withdrawal, therefore we closed this complaint as 'resolved'.

The player from United Kingdom had her account closed and winnings confiscated after her relative has requested a self-exclusion.

The player from Finland has deposited money into her account, but the funds were never credited. The player informed us her problem was resolved.

The player was able to deposit money in the casino despite his self-exclusion. The complaint was successfully resolved.

The player from Ireland had requested a withdrawal five months ago. Unfortunately, it has not been received yet. Player’s complaint has been resolved successfully.

The player is probalby experiencing difficulties with withdrawals. The player confirmed that the issue was resolved.

The player from Japan has requested withdrawal a week ago. It has been resolved.

The player from United Kingdom has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.

The player from United Kingdom is complaining about the lengthy verification process. The complaint was resolved as the player received his money.

The player from India has requested withdrawal a few days ago. It has been received.

The player from Sweden was blocked after depositing into his account. He received his deposit back and problem was resolved.

The player from United Kingdom has requested withdrawals. Unfortunately, the payments seem to be delayed. Player’s complaint has been resolved successfully.

The player from United Kingdom has been experiencing difficulties withdrawing her winnings for more than two weeks. Player’s complaint has been resolved successfully.

The player from Austria cannot access her account. The player confirmed that the issue was resolved.

The player from United Kingdom had his account blocked without further explanation. The last requested withdrawal has been pending for three months. He has received his winnings.

The player from Sweden has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

The player from Germany has requested his withdrawal five days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.

The player from Finland is experiencing difficulties withdrawing her deposited funds. Player’s complaint has been resolved successfully.

The player from India has deposited money into his account, but the funds seem to be lost. He received his funds with delay.

The player from Germany is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

The player from Finland had his account blocked without further explanation. The remaining active balance was received by the player.

The player from the UK has been waiting for her winnings for a year. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden was blocked after depositing into his account. He received his deposit back and problem was resolved.

The player from India has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

The player from Finland has deposited money in to their account, but the funds seem to be lost.

The player from United Kingdom has deposited funds into his account. The transfer seems to be unsuccessful. The issue was successfully resolved.

The player from Finland had her account blocked without further clarification. The player received her money back, so we marked this complaint as 'resolved'.

The player from Canada has requested a withdrawal three weeks ago. It has been pending since. The complaint was successfully resolved.