CryptoVegas Casino Review

The player's failed to close his account as the casino ignored his request. The complaint was resolved as the player's account got blocked even thou his deposits won't be refunded as he did not request for a self-exclusion.

The player from Croatia has deposited funds into his account. He's been promised a bonus that wasn't granted in the end. Now the player is experiencing difficulties withdrawing his deposited funds. Player’s complaint has been resolved successfully.

The player from Russia had his winnings canceled and the account blocked without any further explanation. The casino responded to say that the player didn't have an account in their system. This was proved to be incorrect. The casino then stated that the bonus used by the player had incorrect settings and so the winnings had been removed. The casino eventually offered a bonus as compensation which the player accepted, and so the complaint was closed as 'resolved'.

The player from Russia is dissatisfied with the withdrawal process. The casino responded and explained that the bonus the player received and played was configured incorrectly due to some technical problems and staff errors. The casino apologized for the inconvenience and offered to pay the player the amount indicated in their game statistics. The player agreed to this and the issue was resolved. The player requested that the complaint be reopened as they had been told by the casino support that they would receive the second part of their winnings. The player provided evidence of the chat conversation, but the casino stated that no such conversation had taken place. There did not seem to be anything to suggest that the evidence supplied by the player was less than authentic, but as the casino maintained their position the case was closed as 'unresolved'.

The player from India had wished to permanently close his account with the online casino. Despite having followed the self-exclusion process and contacting the casino, his account had remained open. After further communication guided by the Complaints Team, the player had successfully managed to get his account blocked. With the issue having been resolved, we had marked the complaint as 'resolved' in our system.

The player from India had utilized a no-deposit bonus, followed wagering terms and won 24,000 INR. His withdrawal request had been approved but was eventually cancelled due to a contravention of bonus terms and conditions. The player had argued that the casino's system had shown the withdrawal as approved, which caused confusion. The casino had claimed that the player was in a group with low gaming activity and had only accepted no-deposit bonuses, so the maximum withdrawal amount was reduced to 1,000 INR. The casino also explained that the approved status in the system meant that the amount had been successfully debited from the player's game account. After a discussion, the casino agreed to return the debited amount to the player and revise their terms and conditions to avoid future misunderstandings. The player's issue had been resolved, but he sought clarification on previous deductions. However, since these incidents occurred over a year ago, we were unable to investigate further.

The player from India has been unable to withdraw his winnings of 167,000rs. After providing all required documents for verification, the casino requested bank statements for all withdrawal banks, including one that has been closed. The casino has now blocked his account, alleging the submission of fake documents. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.