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OverviewBonusesUser reviews9Safety Index explainedDiscussion19Payment methods16
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Roo Casino Review
Roo Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Roo Casino scored a Very low Safety Index of 3.2, which represents a significant inadequacy in ensuring fairness and safety, as per our evaluation. Proceed with reading our Roo Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index of Roo Casino – Is it fair and safe?
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Roo Casino, we read and assessed Terms and Conditions of Roo Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.
Based on our estimates or gathered data, Roo Casino is a medium-sized online casino. In proportion to its size, it has received complaints with a high total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature Roo Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, Roo Casino has achieved a Safety Index of 3.2, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Note: Roo Casino is linked to 8 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Roo Casino.
Terms and Conditions of Roo Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Roo Casino to be unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Roo Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 9 complaints directly about this casino in our database, as well as 78 complaints about other casinos related to it. Because of these complaints, we've given this casino 30,310 black points in total, out of which 20,237 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Roo Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 9 player reviews of Roo Casino so far, and the score is only determined after a casino has accumulated at least 10 reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
Roo Casino is owned by Gophoenix Solutions Limited, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
Roo Casino is licensed by Tobique Gaming Commission in New Brunswick.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
AUD 30,000 per month
No win limit
NZD 30,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at Roo Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Roo Casino, your account, withdrawals, or anything else. According to our tests and collected information, Roo Casino has a good customer support.
Slots and casino games at Roo Casino
Players can enjoy these types of casino games at Roo Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 8 game providers are available. This includes Betsoft Gaming, Booming Games, Booongo (BNG), Betgames, TVBet, Reevo, Platipus, Ka Gaming.
Roo Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 3 bonuses offered by Roo Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Take a look at our designated Roo Casino bonuses page for more details about this casino's bonus offers.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(16)
Payment methods (16)
Withdrawal limits
per month
A$30,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
English customer support
English live chat
Game providers
Casino screenshots
Positives
Live dealer games are available
Negatives
Bonus descriptions are not available without registration
Browse all bonuses offered by Roo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(9)
User reviews of Roo Casino
This is a place to share experience with Roo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Roospin.com is a scam. I recently had a win of $19k roughly and tried to withdraw the winnings but was rejected after I was told I should receive the funds within 10-20 min. When I spoke to Santana one of the staff via chat, they said "there game provider had pickup up suspicious betting behaviour and there policy states they won’t payout the winnings I asked to see the message they received from game provider but they wouldn’t show me, I asked what did they mean by suspicious behaviour but no explanation was given, I asked to speak to a manager I was ignored I asked for contact details to ring them instead no contact details were provided. My review is that this site is a scam save your money don’t bother playing with this site
Crap casino
No positive feedback
Don’t pay winnings
Staff don’t help
Safety Index explained
Safety Index of Roo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Roo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low3.2/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
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Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
T&C copied from the casino's website (in English):
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Casino voids gaming account balances after less than one year of account inactivity
T&C copied from the casino's website (in English):
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