HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,560Opened884Unresolved5,846Resolved13,814Rejected23,016
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Rollino Casino - Player questions classification of winnings as bonus money.

Closed Submitted: 02 Dec 2023
Disputed amount: €80
Safety Index 0.6 Very low
Our verdict Case closed

OhMySpins Casino - Player's withdrawal funds keep getting refunded.

Resolved Submitted: 02 Dec 2023
Disputed amount: ¥9,000
Safety Index 8.2 High
Our verdict Player stopped responding

Woopwin Casino - Player experiences poor customer service and zero winnings.

Closed Submitted: 02 Dec 2023
Disputed amount: €4,000
Safety Index 5.5 Below average
Our verdict Unjustified complaint

ExciteWin Casino - Player was denied a welcome bonus.

Closed Submitted: 02 Dec 2023
Disputed amount: €25
Safety Index 8.8 High
Our verdict Failed self-exclusion

Scooby Bet Casino - Player seeks assistance for implementing responsible gaming measures.

Unresolved Submitted: 02 Dec 2023
Black points: 166
Disputed amount: €300
Safety Index 6.7 Above average
Our verdict Case closed

HitNSpin Casino - Player unable to deposit money for withdrawal.

Resolved Submitted: 02 Dec 2023
Disputed amount: €30
Safety Index 9.8 Very high
Our verdict Case closed

MyStake Casino - Player is struggling with account verification and withdrawal.

Resolved Submitted: 02 Dec 2023
Disputed amount: €500
Safety Index 9.7 Very high
Our verdict Case closed

Zip Casino - Player's winnings were confiscated due to alleged 'prohibited strategies'.

Resolved Submitted: 02 Dec 2023
Disputed amount: €1,918
Safety Index 7.9 Above average
Our verdict Player stopped responding

Slotmaniax Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 02 Dec 2023
Disputed amount: €1,900
Safety Index 7.6 Above average
Our verdict Case closed

V.Vegas Casino - Player's withdrawal is being blocked repeatedly.

Resolved Submitted: 02 Dec 2023
Disputed amount: 1,000 zł
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 29,191 - 29,200 of 43,560 complaints
1...2,919 2,920 2,921...4,356
Go to pageof 4,356 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.