Slotmaniax Casino Review

The player from Argentina had deposited 20 EUR and won 51 EUR at an online casino. After submitting all required documents for account verification 15 days prior, he had not received any communication from the casino. His withdrawal request remained unprocessed and he couldn't refund his deposit. Despite our team's efforts to mediate and contact the casino, there was no response. We had marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We recommended that the player contact the Curacao Gaming Authority for further assistance.

The player from Russia had been unable to withdraw his winnings of 393€ due to an incomplete verification process, despite having provided all necessary documents. The casino's customer support had not responded to his queries. We had attempted to contact the casino multiple times but received no response. Consequently, we had marked the complaint as 'unresolved', which could have negatively impacted the casino's rating. We had advised the player to contact the Curacao Gaming Authority for further assistance. However, the complaint was later reopened and resolved after the player confirmed successful verification and withdrawal of his funds.

The player from the United States had requested the return of $29 to his account, as it had been accidentally sent via cash app by his 8-year-old son. We had asked for clarification as to whether the player had used the deposited funds or if the entire amount was still in his account. However, the player did not respond to our inquiries within the extended 7-day period. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Portugal had trouble verifying his account with the casino to withdraw his winnings. Despite having sent all required documents on December 1st, he had received no response from the casino. After our intervention and communication with the casino, the player's verification process had been completed. However, he had been informed that the minimum withdrawal amount was €200, while his balance had been €53.71. Despite this, he had proceeded with the withdrawal request. The casino had confirmed the successful processing of the withdrawal after some delay. The player had confirmed that his issue was resolved.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. After completing KYC verification and not using any bonus, the casino had advised her to cancel her withdrawal via Mifinity and request a bank withdrawal. However, there was no further response from the casino. Despite our attempts to contact the casino for more information, there was no cooperation from their side. Therefore, we had marked the complaint as 'unresolved'.

The player from Australia had submitted a withdrawal request less than two weeks before contacting us. The winnings hadn't been obtained up to that day. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The casino had responded that they couldn't process a card withdrawal and asked the player to request a bank withdrawal instead. The player reported having requested a bank withdrawal, but no progress had been made. The Complaints Team had extended the timer for the casino's response multiple times, but the player did not provide further information, which led to the rejection of the complaint.

The player from Germany is facing issues withdrawing 1000€ from a casino, despite abiding by all conditions and having a fully verified account. He requested a withdrawal on 19.11.2023 and has not received his funds till now.

The player from Austria had been waiting for a week for the KYC process to be completed by the casino. Despite having submitted necessary documents, the casino had not acknowledged or viewed them, resulting in a payout delay. After the player's repeated requests, the casino finally completed the verification process. However, the player experienced further delays with the withdrawal. After a week with no communication from the casino, the player finally received his withdrawal via bank transfer. We marked the complaint as resolved after the player confirmed receipt of his funds.

The player from Ukraine had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The casino had attributed the delay to their standard processing time and the fact that the withdrawal request was made just before the weekend. The casino had assured the player that his withdrawal would be processed within the week. The player had also expressed dissatisfaction with the casino's sports betting service. The issue was resolved after the player confirmed receipt of his winnings. The complaint was then marked as 'resolved' by us.

The player from Norway had requested a withdrawal from an online casino less than two weeks before submitting the complaint, but hadn't received their money yet. The casino had explained that the delay was due to the withdrawal request being made on a non-working day and the absence of a Proof of Address (POA) document for account verification. The player had provided the missing document and the casino had processed the withdrawal via an alternative method due to difficulties with cryptocurrency. The player had confirmed receipt of the withdrawn funds and the complaint had been resolved.