HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,340Opened776Unresolved5,460Resolved13,070Rejected22,034
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

CryptoLeo Casino - Player's account was unexpectedly blocked.

Closed Submitted: 22 May 2024
Disputed amount: €600
Safety Index 8.7 High
Our verdict Case closed

Elon Casino - Player's deposited funds have not been credited.

Resolved Submitted: 22 May 2024
Disputed amount: ৳3,700
Safety Index 6.5 Above average
Our verdict Player stopped responding

1win Casino - Player’s withdrawal is delayed.

Closed Submitted: 22 May 2024
Disputed amount: 20,111 INR
Safety Index 8.7 High
Our verdict Player stopped responding

Jackpot Jill Casino - Player's winnings have been partially confiscated.

Closed Submitted: 22 May 2024
Disputed amount: A$15,000
Safety Index 7.9 Above average
Our verdict Player stopped responding

Nine Casino - Canadian player's withdrawal delayed due to unnecessary request for IBAN.

Closed Submitted: 22 May 2024
Disputed amount: C$95
Safety Index 8.8 High
Our verdict Case closed

HitNSpin Casino - Player's account is blocked due to VPN usage.

Resolved Submitted: 22 May 2024
Disputed amount: €1,740
Safety Index 9.8 Very high
Our verdict Player stopped responding

Lemon Casino - Player's winnings have been confiscated.

Closed Submitted: 22 May 2024
Disputed amount: 2,000 zł
Safety Index 9.8 Very high
Our verdict Case closed

Chipstars Casino - Player claims that payment has been delayed.

Resolved Submitted: 22 May 2024
Disputed amount: $76
Safety Index 8.4 High
Our verdict Unjustified complaint

Kingmaker Casino - Excluded player is demanding a refund.

Closed Submitted: 22 May 2024
Disputed amount: €3,070
Safety Index 3.6 Low
Our verdict Uncertain case

Mr.Cat Casino - Player's account blocked after identification verification.

Unresolved Submitted: 22 May 2024
Black points: 155
Disputed amount: $505
Safety Index 4.9 Low
Show more complaints (+10)
Showing 23,131 - 23,140 of 41,340 complaints
1...2,313 2,314 2,315...4,134
Go to pageof 4,134 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!