Lalabet Casino Review

The player from the Netherlands won money and subsequently had their account closed. The casino mentioned a duplicate account as the reason, which the player denies. They have received their last deposit back but not the winnings. Casino has provided us with evidence of multiple accounts, therefore, we have rejected the complaint.

The player from the Netherlands had faced an issue with a delayed withdrawal of 2500€ from the online casino. The player had been advised to wait for at least 14 days for the withdrawal process to be completed. After waiting, the player confirmed that the withdrawal was approved and he had received his money. Consequently, we marked the complaint as 'resolved' in our system.

The player from Netherlands unintentionally created a double account at a casino and informed them about it. They promised a full refund but only provided a partial amount. The player is pursuing legal action. The complaint was closed as the player stopped responding.

The player from the Netherlands requested a refund from Lala.bet Casino on 18th September. Despite successfully completing the KYC verification and providing the necessary documents, the player has not received their refund yet, and the support agent couldn't confirm if the transfer was made. The complaint was resolved as the player received his refund.

The player from Brazil had requested a withdrawal of 4053 which was initially cancelled due to technical issues and later rejected despite having been approved, with no funds returned to his account. The casino's customer support had not provided a resolution deadline and confirmed no further KYC documents were required. The player had not made any successful withdrawals before and had not completed any KYC process as the casino had not requested it. He did not use any bonus to win the amounts. Despite extending the timer for response and asking for further information, the player did not respond, leading to the rejection of the complaint.

The player from the Netherlands claims to be a gambling addict and criticizes Lalabet for not offering self-exclusion options and ignoring their request for exclusion. Since the player didn't save the self-exclusion request, we weren't able to offer support in this case. Therefore, we were forced to reject the complaint.

The player from the Netherlands lost around €200,000 after the casino denied his request to lock his balance to prevent further gambling. The player questions the legality of this refusal. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from the Netherlands requested a refund in July. Even after providing the requested bank information, the payout has not been received by the player. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Belgium deposited €100 into LalaBet Casino more than a week ago, but the amount has not been credited to his account yet. Despite providing all required evidence and confirmation from Lunu - the crypto transactions provider, that the transaction was successful, the casino maintains that the transaction is still pending. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Lower Saxony claims their winnings were restricted to €50, despite no specific maximum win limit being stated in the bonus rules. The casino's main rules suggest a maximum win of ten times the bonus, which would equal to either €200 or €216.90. The player is seeking the remaining balance of €150 or €161.90. After the casino provided information that the bonus was subject to specific terms and conditions, we closed the complaint as resolved once the player confirmed receipt of the payment.

A player from the Netherlands spent significant time gambling on Lalabet casino, winning amounts ultimately totaling approximately €30,000. He successfully withdrew €7,500 but subsequent withdrawal attempts resulted in verification requests. Despite having completed the verification process, and the assignment of a VIP manager, his account has been closed. The player noticed that Dutch players are not allowed on the website, despite him having played and received winnings. The complaint was resolved as the player got paid out.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The Complaints Team had advised the player to ensure KYC verification was completed and to wait for at least 14 days for the withdrawal process. After the player confirmed that the withdrawal was marked successful but not received, our team had contacted the casino. The casino responded that the transaction had failed due to an issue with the bank and refunded the amount to the player's gaming balance, allowing the player to make a new withdrawal request. The player had confirmed receipt of the withdrawal, resolving the issue.

The player from Austria had used a welcome bonus and won, but hadn't received the winnings for almost five weeks. The casino's support had claimed the matter was forwarded but there had been no progress. After the player lodged a complaint with us, the casino had paid out the winnings a day later. We had then marked the complaint as 'resolved'.

The player from the Netherlands requested a withdrawal of 7500 EUR from Jungliwin.com, but it was denied without explanation from the casino. The player tried to follow the KYC procedure, but couldn't submit documents on the casino website. The player later confirmed the issue was resolved.

The player from Brazil has a withdrawal issue with Jungliwin Casino who claims she has duplicate accounts. Her account was blocked and her withdrawal of €1463 was obstructed. From this amount, she received only €298 and €1160 is still unreleased. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player deposited money into his account, but the funds were lost. The casino informed us that the deposit in question was credited to the player's account approximately 3 weeks after the deposit had been made and that the delay may have been due to the volume of transactions. We consider the complaint resolved.