HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,385Opened982Unresolved5,118Resolved12,384Rejected20,901
Active filters: Casino:
Clear all filters
Sort
Our verdict Insufficient evidence from casino

Wins Royal Casino - Player's account suspension obstructs the withdrawal request.

Unresolved Submitted: 13 Mar 2024
Black points: 1,500
Disputed amount: $1,500
Safety Index 3.9 Low
Our verdict Unjustified complaint

PowerUp Casino - Player's account has been disabled by the casino.

Closed Submitted: 13 Mar 2024
Disputed amount: C$48,200
Safety Index 8.5 High
Our verdict Case closed

LuckyBlock Casino - French player's account blocked for document verification.

Resolved Submitted: 13 Mar 2024
Disputed amount: $370
Safety Index 4.3 Low
Our verdict Player stopped responding

MyStake Casino - Player's deposit has been delayed.

Closed Submitted: 13 Mar 2024
Disputed amount: $5,000 ARS
Safety Index 9.6 Very high
Our verdict Case closed

Spinanga Casino - Player's withdrawal requests are being cancelled.

Resolved Submitted: 13 Mar 2024
Disputed amount: €500
Safety Index 8.6 High
Our verdict Case closed

Mr Bit Casino - Player's account blocked after withdrawal attempt.

Resolved Submitted: 13 Mar 2024
Disputed amount: 979 лв
Safety Index 6.5 Above average
Our verdict Player stopped responding

Afun Casino - Player’s deposit not reflected in account.

Closed Submitted: 13 Mar 2024
Disputed amount: 50 Db
Safety Index 3.0 Very low
Our verdict Case closed

1win Casino - Player struggles to change account email.

Resolved Submitted: 13 Mar 2024
Disputed amount: €2,000
Safety Index 8.5 High
Our verdict Player stopped responding

JackpotGuru Casino - Player’s winnings have not been paid out.

Closed Submitted: 12 Mar 2024
Disputed amount: €25
Safety Index 7.2 Above average
Our verdict No reaction policy

Simsinos Casino - Player's winnings were confiscated.

Unresolved Submitted: 12 Mar 2024
Black points: 130
Disputed amount: 30,293 kr
Safety Index 5.0 Below average
Show more complaints (+10)
Showing 22,901 - 22,910 of 39,385 complaints
1...2,290 2,291 2,292...3,939
Go to pageof 3,939 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.