HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All37,891Opened1,032Unresolved4,828Resolved11,888Rejected20,143
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Mr Fortune Casino - Player unable to access casino games.

Closed Submitted: 23 May 2024
Disputed amount: R1,200
Safety Index:Below average
Our verdict Player stopped responding

Parimatch Casino IN - Player's deposit is missing.

Closed Submitted: 23 May 2024
Disputed amount: 9,000 INR
Safety Index:Below average
Our verdict Player stopped responding

WinSpirit Casino - Player complains about casino ignoring self-exclusion request.

Closed Submitted: 22 May 2024
Disputed amount: €1,120
Safety Index:Very low
Our verdict Player stopped responding

Bet Inferno Casino - Player's self-exclusion request disregarded by casino.

Closed Submitted: 22 May 2024
Disputed amount: €680
Safety Index:High
Our verdict Player stopped responding

Lucky Wins Casino - Player is dealing with unresponsive casino.

Closed Submitted: 22 May 2024
Disputed amount: A$60,000
Safety Index:Very low
Our verdict Player stopped responding

WestCasino - Player's withdrawal delayed due to verification issues.

Closed Submitted: 22 May 2024
Disputed amount: €345
Safety Index:High
Our verdict Other

Verde Casino - Player's withdrawal is delayed due to document verification.

Closed Submitted: 22 May 2024
Disputed amount: €300
Safety Index:Very high
Our verdict Insufficient evidence from player

Hot.Bet Casino - Player’s purchased spins not received.

Closed Submitted: 22 May 2024
Disputed amount: €80
Safety Index:Very low
Our verdict Player stopped responding

VegasGems.games Casino - Player's winnings replaced by end bonus.

Closed Submitted: 22 May 2024
Disputed amount: $60
Safety Index:Low
Our verdict No reaction

AussieSpin Casino - Player's winnings have been confiscated.

Unresolved Submitted: 22 May 2024
Black points: 107
Disputed amount: A$450
Safety Index:Below average
Show more complaints (+10)
Showing 19,821 - 19,830 of 37,891 complaints
1...1,982 1,983 1,984...3,790
Go to pageof 3,790 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.