The player from Germany had been waiting for the withdrawal of 1,500 euros since 02/12/2024, and as of 30/12/2024, the funds had not yet been credited to his account. After multiple inquiries via live chat, he had received only apologies and no concrete information. The player did not respond to the Complaints Team's requests for additional information, which led to the rejection of the complaint.
Powbet Casino - Player's withdrawal is significantly delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
Powbet Casino
Safety Index:Very highCase summary
Discussion
Public
Public
1 year ago
Translation
I am reaching out to express my dissatisfaction with the significant delay in my withdrawal of 1,500 euros. I requested this withdrawal on 02/12/2024, and as of today, 30/12/2024, the amount has yet to be credited to my account.
Over the past weeks, I have repeatedly contacted your live chat support to inquire about the status of my withdrawal. Each time, I have been told only that you apologize for the delay and that I should continue waiting. However, I have not received any concrete information or an estimated date for when my withdrawal will be processed.
This delay and the lack of transparency are unacceptable to me. According to the terms and conditions of the casino and applicable legal regulations, a withdrawal should be completed within a reasonable timeframe. The current processing time of nearly a month is not only disproportionately long but also raises concerns about reliability.
Automatic translation:
Public
Public
1 year ago
Dear scuzy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
