HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,655Opened923Unresolved5,178Resolved12,485Rejected21,069
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction

Hertzbetz Casino - Player's winnings were forfeited and her account blocked.

Unresolved Submitted: 23 Apr 2026
Black points: 695
Disputed amount: €1,370
Safety Index 4.6 Low
Our verdict Player stopped responding

Rooli Casino - Player's withdrawal is blocked due to card verification issues.

Closed Submitted: 23 Apr 2026
Disputed amount: €190
Safety Index 8.0 High
Our verdict Against fair gambling

Smash Casino - Player’s winnings have been confiscated.

Unresolved Submitted: 23 Apr 2026
Black points: 173
Disputed amount: €850
Safety Index 5.2 Below average
Our verdict Player stopped responding

Brazino777 Casino MX - Player claims that payment has been delayed.

Closed Submitted: 23 Apr 2026
Disputed amount: Mex$40,000
Safety Index 8.7 High
Our verdict Player stopped responding

Kaboom77 Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 22 Apr 2026
Disputed amount: A$5,400
Safety Index 4.7 Low
Our verdict Player stopped responding

YYY Casino - Player's account is delayed over verification.

Closed Submitted: 22 Apr 2026
Disputed amount: $278
Safety Index 4.9 Low
Our verdict Case closed

ExclusiveBet Casino - Player’s account access is blocked after withdrawal.

Resolved Submitted: 22 Apr 2026
Disputed amount: $112
Safety Index 6.1 Below average
Our verdict Case closed

Vegas Hero Casino - Player's account has not been closed.

Resolved Submitted: 22 Apr 2026
Disputed amount: €2,000
Safety Index 5.6 Below average
Our verdict No reaction

Go Go Gold Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 22 Apr 2026
Black points: 149
Disputed amount: $177
Safety Index 2.7 Very low
Our verdict Player stopped responding

Vegas Hero Casino - Player's withdrawal has been delayed.

Closed Submitted: 22 Apr 2026
Disputed amount: €21,500
Safety Index 5.6 Below average
Show more complaints (+10)
Showing 1,631 - 1,640 of 39,655 complaints
1...163 164 165...3,966
Go to pageof 3,966 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.