Legiano Casino - Player’s account is closed.

salve stamattina presto il mio conto su questo casinò e stato bloccato senza moltivo a mio avviso, pertanto richiedo il rimborso dei fondi presenti su di esso indietro

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Ciao attila,

1. Ho solo giocato alle slot machine, non ho MAI effettuato ne scommesse sportive ne giocato al casinò live
2. La verifia KYC non mi è stata mai chiesta dal casinò
3. La Il 95% Delle vincite sono state effettuate con saldo reale

Resto in attesa di una vostra risposta,

Distinti saluti,

[Redacted]

Dear Bastja,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Bastja,

I'm Michal, and I have taken over your complaint. I have reviewed the case, and I will contact the casino to obtain further clarification and evidence regarding the circumstances and see how I can assist in resolving the matter.

I would also like to invite Legiano Casino to join the discussion.

Dear Legiano Casino,

Kindly provide any evidence supporting the alleged violation(s) of your Terms and Conditions that the player is accused of committing.

You may provide the relevant information and supporting evidence directly to me at michal.k@casino.guru for an independent review.

Thank you in advance for your cooperation.

Dear Bastja,

We would like to kindly inform on our general T&Cs that you agreed before creating an account to our site:

7.19 It is strictly prohibited to engage in any promotion abuse. This includes, but is not limited to:

• any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 (twenty-four) or more of the 37 (thirty-seven) unique spots on the table);

• placing individual bet amounts greater than 100 EUR / 450 PLN / 1 000 NOK / 150 AUD / 600 BRL / 150 CAD

/ CHF 110 / 100.000 CLP / 2 500 CZK / 40.000 HUF / 8,000 INR / 200 NZD / 500 PEN / 100 USD before wagering is met;

• moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;

• from high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements;

• two-tier betting;

• playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards - for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit;

• other strategies, taking advantage of any software, bug or failure, or participating in any form of activity that we, in our sole and absolute discretion, deem to be abusive.

7.20 If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms.

In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.

Thank you for your understanding.

Best regards,

Legiano Team

Dear Legiano Casino,

Thank you for your response. In the interest of transparency and fairness, we kindly request that you provide any documented evidence supporting your position. This will allow for an objective and independent assessment of the matter. Please forward all relevant materials to michal.k@casino.guru at your earliest convenience.

Thank you in advance.

I am writing to clearly state that I have not violated any of the terms and conditions you have presented.

Based on my actions and conduct, I have complied with the applicable terms and conditions, and I therefore do not agree with any allegation that I have breached them.

Therefore i request that my balance is refunded

Kind Regards,

Lorenzo

Dear Michal,

We inform you that we have sent to you an e-mail regarding the matter. Please, kindly check.

Thank you.

Best regards,

Legiano Team

Thank you to the Legiano Casino Team for providing the relevant information and supporting evidence.

Dear Bastja,

We have completed a detailed review of the casino’s submission, including the records of your gameplay. The material provided shows a recurring and systematic betting pattern that is inconsistent with standard recreational play.

Based on the available evidence, we are satisfied that the betting method identified by the casino was used knowingly and repeatedly, despite being prohibited under its bonus rules. The same or a substantially similar pattern has also been identified in your play at multiple other casinos, several of which later became the subject of complaints submitted through our forum. In view of this repeated conduct, we cannot consider the violation accidental or the result of a misunderstanding.

The records further show that promotional bonuses were used during the time the strategy was employed. This directly contradicts your assertions that you did not activate or use any promotional offer and that you did not breach any terms and conditions.

Having assessed the case independently and considered the submissions from both sides, we believe the casino has sufficiently substantiated the breach of the rules as mentioned above. Its decision was therefore consistent with the Terms and Conditions you agreed to when registering and playing.

For these reasons, this complaint will be closed as Rejected – Unjustified.

For any future play, I strongly advise you to familiarize yourself with the relevant bonus conditions before accepting a promotion and to ensure that your betting activity complies with all applicable rules. Employing prohibited strategies will inevitably carry consequences, including the confiscation of funds associated with the prohibited play and the closure of your account.

Casinos may take reasonable and proportionate action to prevent deliberate bonus abuse, just as players are expected to respect the conditions governing their accounts and promotional offers.

Best regards,

Michal

Casino Guru