HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,506Opened760Unresolved5,496Resolved13,124Rejected22,126
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

Nine Casino - Player’s account has been closed and winnings confiscated.

Closed Submitted: 22 May 2025
Disputed amount: €445
Safety Index 8.8 High
Our verdict No reaction

13Spins Casino - Player believes that their withdrawal has been delayed.

Unresolved Submitted: 22 May 2025
Black points: 167
Disputed amount: €500
Safety Index 6.6 Fresh casino
Our verdict Player stopped responding

Roby Casino - Player's withdrawals are delayed.

Closed Submitted: 22 May 2025
Disputed amount: €1,500
Safety Index 5.7 Below average
Our verdict No reaction policy

Betiex Casino - Player's withdrawal is delayed.

Unresolved Submitted: 21 May 2025
Black points: 138
Disputed amount: €1,413
Safety Index 5.7 Below average
Our verdict Case closed

Immerion Casino - Player's withdrawal is delayed.

Resolved Submitted: 21 May 2025
Disputed amount: €226
Safety Index 8.5 High
Our verdict Player stopped responding

Flush Casino - Player's account has been closed without reason.

Closed Submitted: 21 May 2025
Disputed amount: €10,000
Safety Index 8.3 High
Our verdict Player stopped responding

Dolfwin Casino - Player's self-exclusion request was delayed.

Closed Submitted: 21 May 2025
Disputed amount: €2,500
Safety Index 4.8 Low
Our verdict Player stopped responding

Shuffle Casino - Player’s withdrawal is delayed and under review.

Closed Submitted: 21 May 2025
Disputed amount: $8,000
Safety Index 4.8 Low
Our verdict Player stopped responding

Celsius Casino - Player's account has been closed after winnings.

Closed Submitted: 21 May 2025
Disputed amount: €2,000
Safety Index 3.5 Low
Our verdict Player stopped responding

Flagman Casino - Player's account has been blocked after a win.

Closed Submitted: 21 May 2025
Disputed amount: €250
Safety Index 7.4 Above average
Show more complaints (+10)
Showing 14,251 - 14,260 of 41,506 complaints
1...1,425 1,426 1,427...4,151
Go to pageof 4,151 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!