Bets.io Casino - Player claims that payment has been delayed.

Hello CasinoGuru Support,

I am writing to file a formal complaint against Bets.io regarding a delayed withdrawal that has not been processed.

I submitted a withdrawal request for 1000 USDT through Bets.io. The transaction was confirmed as "processing" on their platform, but it has been several days and I have not received the funds in my wallet. I contacted their support multiple times, but have only received vague responses or delays with no resolution.

I have not violated any of their terms of service. I did not use any bonus funds for this withdrawal and I am playing from an eligible region. I simply wish to receive the funds I am entitled to.

Please assist in resolving this issue as soon as possible. I am prepared to provide screenshots of the withdrawal request and the chat logs with support upon request.

Thank you for your support and transparency.

Sincerely,

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Sorry I had submit the wrong number I had submitted 2 withdrawals, one is 1000 usdt and another one is 457 usdt

Dear Casino Guru Support Team,

I am writing to submit a formal complaint regarding the unfair treatment I received from [Casino Name – e.g., Bets.io].

I deposited a total of 400 USDT initially, played normally, and ended up losing that amount. As a result, I made another deposit of 400 USDT. Due to being tilted after my first loss, I decided to bet aggressively, going nearly all-in on most wagers. My intention was simple: win big or lose it all.

Luckily, I managed to turn my second deposit into a total balance of 1456 USDT. Once I requested a withdrawal, the request was left pending for nearly a week, with no update or communication.

Today, I received a message from the casino stating that 1056.62893349 USDT had been deducted from my balance due to "prohibited strategies" under their anti-fraud policy. They claim I breached their terms, but I have never used any bot, software, algorithm, or any suspicious behavior. My play history clearly reflects regular, human behavior – just with higher stakes due to frustration after my loss.

I believe this is an unjustified confiscation of legitimate winnings. If my strategy had caused a loss instead of a win, nothing would have happened. It feels like the casino is only flagging accounts after players win.

I kindly ask for your assistance in resolving this matter and helping recover my confiscated funds.

Thank you in advance for your support.

Best regards,

Hi,

Can you guys take further action please ? I had submitted my recent one for 5 days already and there is no approval for that ?

Hi,

Can anyone help me please ?

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Casino Guru Support Team,

I am writing to submit a formal complaint regarding the unfair treatment I received from [Casino Name – e.g., Bets.io].

I deposited a total of 400 USDT initially, played normally, and ended up losing that amount. As a result, I made another deposit of 400 USDT. Due to being tilted after my first loss, I decided to bet aggressively, going nearly all-in on most wagers. My intention was simple: win big or lose it all.

Luckily, I managed to turn my second deposit into a total balance of 1456 USDT. Once I requested a withdrawal, the request was left pending for nearly a week, with no update or communication.

Today, I received a message from the casino stating that 1056.62893349 USDT had been deducted from my balance due to "prohibited strategies" under their anti-fraud policy. They claim I breached their terms, but I have never used any bot, software, algorithm, or any suspicious behavior. My play history clearly reflects regular, human behavior – just with higher stakes due to frustration after my loss.

I believe this is an unjustified confiscation of legitimate winnings. If my strategy had caused a loss instead of a win, nothing would have happened. It feels like the casino is only flagging accounts after players win.

I kindly ask for your assistance in resolving this matter and helping recover my confiscated funds.

Thank you in advance for your support.

Best regards,

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Has the casino specified the prohibited strategies?

Could you please share your communication with the casino regarding the confiscated funds? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Dominika,

Thank you for reaching out. I’d be happy to clarify my situation.

KYC: The casino did not ask me to complete any KYC verification at any point.

Bonus: I played entirely with my own deposited funds and did not use any bonuses.

Winnings: All of my winnings were accumulated without the use of any active bonus.

Strategy: The casino never informed me that I was using any prohibited strategy. They simply claimed I did, without providing any explanation or proof.

Communication: I have reached out to the casino for clarification, but they haven’t given me any detailed reasoning or justification for confiscating my funds.

I will send you screenshots of the conversations and relevant emails shortly. I truly appreciate your help and hope this issue can be resolved fairly.

Best regards,

Dan

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you mlkt270195 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bets.io Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter