Zip Casino - Player is experiencing delays in account verification.

long waiting time, first they approve the verification, then when a long time passes, they make new requests, after that you have to make a new payment, then a long time passes, they send pre-written emails every time the same way.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please forward the email you received from the casino instead of a screenshot to my email at [email protected]?
• Since when are you attempting to withdraw your winnings from the casino? Have you made any previous successful withdrawals in the past?
• Have you achieved your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

as I said the attached email I get every time! I get the same answer all the time.

no first time withdrawal but a number of deposits since before I had a bonus during the win which was extremely difficult to wager.

Thanks for your reply.

Could you please specify when you achieved your winnings? Since when are you attempting to complete verification in the casino?

Could you please list which documents you submitted for verification? Which documents were accepted and which were not accepted?

Please let me know

Dear unabletoeattherice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru