Wildsino Casino - Player’s account has been closed and funds are blocked.

Good evening, I made a deposit of 25 euros and they told me that they closed my account and I can't play. The money is in the account and they didn't return it. It's unacceptable that such casinos exist.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildsino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share your attempts to contact the casino support and resolve the situation? Share chat transcripts or emails to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Good evening, I have been a member of the casino since 02/01/2025. I have been in contact with the casino and after my deposit they excluded me from the casino due to management decisions. However, there is money in the account and they did not return it.

No news yet from anyone. They have closed my account too. This is how they simply steal money from people, it's a shame, guys, tell others not to play at this particular casino.

No update yet

Thanks for the provided information.

Since it appears the casino intends to provide a refund, which might take some time to be completed, we'll allow some time for the casino to process it.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Good evening, no update from the casino yet, I will keep you informed.

New communication I had with the casino they don't give me an answer if they will return my money they stole it

It's been a week and no news from the casino, my money was stolen and they haven't told me anything. It's unacceptable that this casino is still operating and you haven't reported it. They're stealing from people, scammers.

Dear Anastasios,

Thank you for bringing this to our attention.

We understand your concern regarding your balance. Please, be assured that there is no need for you to worry. We would like to inform you that the relevant team has been informed and they are working on it.

Thank you for your patience and understanding.Kind Regards,

Wildsino Casino Team

This is not enough for me. It's been weeks and you've stolen my money and there's no serious answer. I'm amazed that casinos like this exist.

Dear Anastasios,

Kindly be advised, in order to proceed with the manual withdrawal, kindly provide us with your bank details.

Once we receive this information, we will inform you of the next steps accordingly.

In order for us to proceed with your withdrawal, you will need to send us the following bank account information:

Full Name (please include all names, including middle names)

E-mail

Bank Account’s Owner name

IBAN/Account no.

Bank Name

Bank location (Country)

SWIFT/BIC

If you have any additional questions, don't hesitate to contact us.

Best regards,

Wildsino Casino Team

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear TasosPanik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru