HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,535Opened757Unresolved5,500Resolved13,132Rejected22,146
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Posido Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 30 May 2025
Disputed amount: 420,000 Ft
Safety Index 8.1 High
Our verdict Case closed

Mega.Bet Casino - Player's account is closed and winnings are confiscated.

Resolved Submitted: 30 May 2025
Disputed amount: €4,000
Safety Index 2.8 Very low
Our verdict No reaction

Slots Islands Casino - Player's withdrawal is delayed.

Unresolved Submitted: 30 May 2025
Black points: 428
Disputed amount: £1,600
Safety Index 0.8 Very low
Our verdict Unjustified complaint

Playfina Casino - Player's winnings are delayed.

Closed Submitted: 30 May 2025
Disputed amount: €4,460
Safety Index 8.6 High
Our verdict Case closed

Wildsino Casino - Player’s account deletion request has not been honored.

Resolved Submitted: 30 May 2025
Disputed amount: €291
Safety Index 2.1 Very low
Our verdict Insufficient evidence from casino

CasX Casino - Player's account has been closed after winning.

Unresolved Submitted: 30 May 2025
Black points: 250
Disputed amount: $192
Safety Index 5.1 Below average
Our verdict Unjustified complaint

Shuffle Casino - Player’s withdrawal request is delayed.

Closed Submitted: 30 May 2025
Disputed amount: 483 USD₮
Safety Index 4.8 Low
Our verdict No reaction

CasX Casino - Player's account issue leads to suspended communication.

Unresolved Submitted: 30 May 2025
Black points: 132
Disputed amount: 150 USD₮
Safety Index 5.1 Below average
Our verdict Case closed

AllySpin Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 30 May 2025
Disputed amount: A$800
Safety Index 8.4 High
Our verdict Case closed

Snatch Casino - Player claims that payment has been delayed.

Resolved Submitted: 30 May 2025
Disputed amount: €3,800
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 14,011 - 14,020 of 41,535 complaints
1...1,401 1,402 1,403...4,154
Go to pageof 4,154 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!