The player from Sweden faced severe difficulties with the KYC verification process to withdraw his winnings of 1492 euros. After making multiple deposits and submitting various documents, the casino continuously requested additional verification, including documents that were impossible to obtain from his bank. The payout issue was resolved by the casino's support team, leading us to close the complaint as resolved.
Zip Casino - Player's account verification is delayed.
Resolved
Our verdict
Case closed
Amount: €1,492
Zip Casino
Safety Index:Very highCase summary
Discussion
Public
Public
6 months ago
Thanks for the update.
I fully understand the approach of the casino wasn't satisfactory from your point of view; however, since the support managed to resolve your payout issue, we'll consider the issue as resolved. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
