Wild Robin Casino - Player’s winnings haven’t been received yet.

Withdrawal request was made on 2.07.2025

waited advised time max 5 days for debit/credit card transactions but nothing contacted daily advised delay in processing no progress showing on casino web just still reviewing

casino will respond to chat on email stating it’s been priority but nothing contacted daily resolved

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

My account was verified

casino terms clearly states between 3 to 5 working days so no valid reason for a delay in payment

casinos are not charities don’t offer their service for free I paid to play there and this kind of service is appalling and should not be justified with delays due to how busy they are etc

well on Wednesday will be 2 weeks and I don’t have much hope they will pay out

I have no patience 2weeks and no pay out I can’t accept that anyone should wait that long they have terms and conditions and stated 5 working days they don’t follow this and nothing but if I do something against they would straight away cancel my withdrawal

today is now 2 weeks 10 working days and no progress absolutely nothing so yes it’s time you please do something if you can

The correct amount is £500 they won’t allow to withdraw more

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No payment was received no progress showing on processing withdrawal nothing

customer service give response that it is in the que waiting to be review yesterday they advised review is almost done so clearly it is not honest and professional

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please provide a screenshot of the withdrawal request?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Regarding your question I answered all in my previous email

fortunately I got the money today

I would advise you to review complaint policy as it is written like casinos do big favour to customers by paying out while we paid for their service

it is shocking like u and casino ignore the fact they don’t follow their own terms and there is no consequences also expecting that waiting for withdrawal over 2 weeks is acceptable is shocking

we are paying customers not a charity cases and would be nice if we shown a bit of respect that’s all no more using scam casino and I hope my review is published

Dear player,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru