The player from Germany requested an internal review of his account due to concerns about potential blocks on his data and previous registration issues. Despite multiple emails, he had not received confirmation about whether he was allowed to play for the license group, and he sought clarity on any existing problems. The Complaints Team concluded that since the casino was not withholding any balance and had not blocked his account, there was no basis for intervention. Consequently, the complaint was closed as rejected, and the player was advised to avoid depositing if trust issues persisted.
FatPirate Casino - Player seeks clarification on account status.
Closed
Our verdict
Unjustified complaint
Amount: €100
FatPirate Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Translation
Ladies and Gentlemen
Dear Casino Guru team
I have asked the casino to conduct an internal review of my data
I would like to know if my data is blocked for this company?
Are there other accounts?
Can I play for this license group?
I would like a confirmation
this confirmation is constantly ignored
I ask for your help
I would like to play for the license group but I'm worried if I'm allowed to
several years ago they did not allow my registration, why I do not know
Now I can register but I want confirmation that I am allowed to play and that there are no problems
I have already deposited money and lost
I simply request an answer regarding my request. I have written several emails but I have not received a concrete answer regarding my request.
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8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.
Please note we are not able to help you with GDPR related queries. The casino operates without a valid license based on available information.
If you have issues trusting the casino, I would recommend that you unsubscribe from the casino's marketing communication and that you don't play there. If you have any particular concerns regarding the casino, I would recommend you discuss them on our forum: https://casinoguru-de.com/forum
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- Does the casino withhold any balance on your account currently?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you registered any previous accounts in the casino?
- Could you please share with me your communication with the casino regarding the issues to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
TranslationI would like you to invite the casino to the interview
You have understood my request very well and I would like to thank you Casino Guru
I do not want to have any problems with payout or verification in the future
Therefore, I ask for your help to get an answer from the casino
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8 months ago
TranslationDear Casino Guru Team I would like to remind you that you are a platform that is responsible for helping players
This is about the general security of verification and payout
so that no problems can arise in the future
Therefore, I ask you to invite the casino to talk to us about this in order to get an answer to this question together.
So that we don't have any problems later if we win or want to be verified
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8 months ago
TranslationIt is important to mention again that I have received information that I am excluded from the administration of your partner casinos that work for the same company as this casino
I'm really worried if I was allowed to play for this casino if their partner casinos who work for the same administration don't allow me to do so I lost 100€
Because the casino gave me the green light to play
Here is the evidence that I am excluded from the administration of the partner casinos they do not allow me to play
Why does this casino allow me to play
I would like an explanation
If I am really not allowed to play, I want my 100 euros back that I lost because I was not allowed to play
I ask for help
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8 months ago
TranslationMy official data is blocked for the company
I have a new email address that I used, so the account was released and playing was allowed
The casino only checks the email address not the personal data
This is not my fault, the casino has to check the data provided during registration to avoid this misunderstanding, they have to guarantee me protection as a player
So I could play as a banned person
I am banned from this event
I demand my 100 euros back that I lost
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7 months ago
Thanks for your reply.
If the casino banned your previous account in this online casino, I would recommend that you don't continue to play. Since opening multiple accounts is prohibited in most online casinos.
Do I understand correctly that you created more than one account in this online casino?
Have you been self-excluded from this online casino? What was the reason for your previous ban?
Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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7 months ago
TranslationYou didn't understand me
I have informed you that I have been excluded from your partner casinos
Reasons for the administration's decision
That's why I'm worried if I can continue playing for this casino the casino claims that I can play
But I'm still worried
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7 months ago
TranslationWhy can I play for the same license and administration if this casino does not inform me that I am excluded from their services
I would like you to inform the casino to clarify
May I play with my official data for your license and administration? Yes or no
I have access to your partner casinos
I get partly a confirmation that I can play, partly I get emails that I have been excluded by the administrators
What is correct now? Why can I play in some of your partner casinos and not in others?
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7 months ago
TranslationI would like clarification from the casino. I would like to know if my data is blocked for your license or administration?
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7 months ago
Thanks for the explanation.
If this casino isn't withholding any balance and didn't block your account, there is nothing we can confront the casino about it. If you have issues trusting the casino, I would recommend that you don't deposit there.
We unfortunately can't intervene in the issues you are describing, as we can't inquire about hypothetical issues, nor penalize the casino if they fail to address them. Consequently, the complaint will be closed as rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
