The player from Germany sought clarification on an internal review of his account data, as he was still waiting for an update from the casino. The player expressed concerns about whether his data was blocked by the casino's administration and sought confirmation on his ability to play. The Complaints Team concluded that since the casino was not withholding any balance and had not blocked his account, they could not intervene or confront the casino regarding his concerns. Consequently, the complaint was closed as rejected.
Wild Robin Casino - Player is awaiting account status update.
Closed
Our verdict
Unjustified complaint
Amount: €10,000
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Translation
Dear Casino Guru Team
I ask for your help to clarify
I'm still waiting for an update from the casino
the casino should do an internal review of my data
I would like to know if my official data is blocked for the casino and the license group you operate
I believe you have more influence to solve this problem, so I ask for your efforts and thank you for your understanding
Kind regards, Elena 🙂
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8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.
Please note we are not able to help you with GDPR related queries. The casino operates without a valid license based on available information.
If you have issues trusting the casino, I would recommend that you unsubscribe from the casino's marketing communication and that you don't play there. If you have any particular concerns regarding the casino, I would recommend you discuss them on our forum: https://casinoguru-de.com/forum
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- Does the casino withhold any balance on your account currently?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you registered any previous accounts in the casino?
- Could you please share with me your communication with the casino regarding the issues to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
TranslationI have no money in the account
I would like to know if I can play with my data for this company
I do not want to have any problems with withdrawal or verification in the future
Therefore, I ask you to invite the casino to a discussion and to give me an answer or rather a confirmation
I have the right to receive confirmation as a player. May I play? Yes or no
This information can only be provided by the casino
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8 months ago
TranslationDear Casino Guru Team I would like to remind you that you are a platform that is responsible for helping players
This is about the general security of verification and payout
so that no problems can arise in the future
Therefore, I ask you to invite the casino to talk to us about this in order to get an answer to this question together.
So that we don't have any problems later if we win or want to be verified
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8 months ago
TranslationWhy does the casino give me the green light to play if I am blocked from their administration
I would like an explanation
I would like to know if my data is really blocked for administration
Please invite the casino to the discussion so that it provides the correct information
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7 months ago
Thanks for your replies.
- Could you please explain what you mean by the casino giving you a green light?
- Could you please clarify when you created an account in the casino? What response from casino support have you received?
- Have you been accused of breaking any rules in this online casino?
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7 months ago
TranslationI just want to know if my data is blocked for the administration and license of this casino. Can I play with my name for this casino?
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7 months ago
Thanks for the explanation.
If this casino isn't withholding any balance and didn't block your account, there is nothing we can confront the casino about it. If you have issues trusting the casino, I would recommend that you don't deposit there.
We unfortunately can't intervene in the issues you are describing, as we can't inquire about hypothetical issues, nor penalize the casino if they fail to address them. Consequently, the complaint will be closed as rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
