A player from Finland, originating from Iran, has his account suspended due to a discrepancy in the birthdate as it was entered in the Persian calendar. His other documents are accurate but the casino has not considered this.
Hello, I'm from Iran. I started to engage with the Coinzgame site about a year ago. Until recently, they asked me to verify my identity. I complied since I didn't have any issues and my documents were completed. After verification, I received a message that my birthdate doesn't match because I entered it in Persian calendar. Due to this, it didn't match and all of it was because of my lack of knowledge. Now, because of a typing error, they are ignoring all my efforts. However, all my other documents are correct. To suspend my account because of a single date, and that too when i had just started to win, is not fair at all. I had deposited so much money and it definitely doesn't feel good.
Hello qramhmdyakbr560,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coins.Game Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? What date is on your documents and what dates did you enter into the casino? When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
Around 10/28/1359, my date of birth has been 2 months since I registered my ID card and I entered the site a year ago. 2 months ago, they sent me an email saying that you broke the rules and your account is always locked. Of course, this is my opinion, the sites should fix everything first, then let the player enter, not that after a year, I forgot the documents, there was one day left to get the monthly and weekly payment, this happened.
I just want to say that I live in Iran and Holland is wrong. Don't get stuck on it tomorrow
Hello qramhmdyakbr560,
Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?
Hello, unfortunately, I deleted the emails between me and the casino, now I don't have anything in hand
Hello qramhmdyakbr560,
I've checked the registration formula in the casino and it does not even allow you to set a year lower than 1908. Can you please clarify how is it possible that you could register with such different number?
Hello qramhmdyakbr560,
I asked how was it possible to register with year 1359 if the registration formula does not allow to enter such number there.