ClubRiches Casino - Player’s account was blocked.

hii Sir

30 November i have deposite 13500 in my clubrich account bia astropay. Complete game and Place a withdrawal Request on 18175 in astropay. After that receive Mail on club riches to verified you player account. Upload all document and 6 december my all documents approve and receive mail now you are verified club member .

Wait till 9 December but still my withdrawal not receive after that cancel my pending withdral and place again withdral in same amount 18175.

Today 14 December when i am going to login my accounts then

Showing USER DISABLE.

Clubrich bloked my account and not paid my withdral without any proper reason. If you block my account then pls give me proper reson.

when i contact live chat they asked i have block your account and cut all withdral because you hve break the rules.

SIR WHEN I AM BREAK THE RULE THEN WHY YOU ASKED KYC FORM ME .

AND IF I AM BREAK THE RULE THE WARNE ME.

BUT CLUBRICH DIRECTLY BLOCK MY ACCOUNT AND NOT PAID WITHDRAWAL .

IF YOU BLOCK MY ACCOUNT WITHOUT ANY PROPER REASON THEN ATLEST REFUND MY DEPOSIT AMOUNT.

I REQUEST YOU CASINO GURU TEAM TO HELP REGARDING THIS IF THEN BLCOK MY ACCOUNT THEN PLS COMPLETE MY WITHDRAL OR REFUND ATLEST MY DEPOSITE AMOUNT 13500.

Thanks

Abhi****

Dear Abhi228001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you advise how long do you play in the casino? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

Looking forward to hearing from you.

Best regards,

Tomas

Approx 30 min to 45 min. i have play game. Sir i have play lighting rouleete, fan tan. Game

My winnings is deposite amount .

I do not have play or winning in bonus.

unblock my account and paid my withdrawal.

If i am break you rule then unblock my account i am send game history withdral screenshot and if you need everything. Then i am send all.

Second.

If i am break you rule then why you rule not stick. 😗

Abhi228001,

Feel free to send anything relevant about the case to my email at tomas@casino.guru

Thanks in advance.

Sir i have upload all document here. If you need another documents or any other information then tell me sir. I am always ready

Sir i have upload all document here. If you need another documents or any other information then tell me sir. I am always ready

Thank you very much, Abhi228001, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanku sir

Hello Abhi228001

I'm Michal and I have taken over your complaint. I have reviewed your case and although I can understand your frustration please be aware that we are not ClubRiches Casino. Casino.guru is an independent source of information about online casinos, online casino games and if possible to help players to solve complaints with the casinos. So with this being said, I will contact the casino to shed more light on this matter.

We would like to invite ClubRiches Casino to join the conversation.

Dear ClubRiches Casino

Can you please provide more information regarding the player's long withdrawal delay?

Good morning Abhi22801,

Thank you for reaching out to us at Club Riches and I am sorry to hear of the experience you have had.

We have investigated this query with the relevant team and they have advised the below:

"After investigating the game play, we have noticed fraudulent betting practices which have been confirmed by the game provider and due to this activity, the account was closed. We would like to inform player that we count this case as closed and if they need further assistance with future queries, they may contact the customer support"

Your account was flagged for fraudulent activity/gameplay and therefore closed with immediate effect. Unfortunately we are not in a position to reopen this account for you, but we do appreciate you taking the time to message.

Thank you

Can you give me proof that I have played the game incorrectly? , If I played game wrongly then why did you ask us to complete kyc of account.. If user is playing game wrongly then you can give warning for first time you can directly block user account are giving. And if any casino closes the account after KYC, then it returns its last deposit amount. So you also return my last amount. If we had played the game in a wrong way then how would we have won Rs 4500. In the end they will say that you give us the proof that we have played the game in a wrong way.

Thanks

Dear ClubRiches Casino

Please forward all supporting evidence of your accusations to my email michal.k@casino.guru

Thank you

Hello Michal,

An email has been sent to you in regards to this query.

Thank you

Dear michal sir. Club rich casino is doing draud with customer.

When i am place a withdral then asked kyc from me .

When i am complete all kyc. Then now asked i am break the rule.

Means club rich daily giving one by one another reason .when they not giving withdral from me .

And now he is not replying on my mail.

Deal casino guru team

When i am playing draud game play then why club riches asked kyc from me.??

Club rich casino doing bjggest scam in customer

Thanks

Hello Abhi228001,

Thank you for your response.

Within our Terms & Conditions we reserve the right to close any account with us at any time and to cancel or declare as void transactions in its sole discretion if any fraudulent betting practices have been used.

In regards to the KYC request:

Point C. paragraph 3 from T&C REGISTRATION/BETTING ACCOUNT - 3. Upon registration and any time thereafter, M21 may request in accordance with the applicable laws and regulations, that the player submits certain documents as proof of identity for a security identity check

We have provided sufficient evidence about your complaint, which has been explained in clear terms today and to Casino Guru, we will wait to hear from them now.

Thank you

dear club rich team pls send me proof of fraudulent betting pls.

If any casino tell player playing draud type of game then show me proof pls.

If you open my account then i am aslo send my game play screenshot here and send to casino guru team .

Secound you tell.

If any player

submits certain documents as proof of identity for a security

.

Dear casino guru team and club rich team if my upload documents proof of identity is certain then why you team approved this document.

If any issu regarding my proof of identity is not vaild of any others reason then i am aslo send this document to casino guru team to check this is valid or not.

FIRSTLY YOU ASKED I AM. BREAK THE RULE .

again you asked i am playing fraud type of game.

And now asked submit document not vaild.

Totaly scam

Casino guru team Pls take action.

Dear Abhi228001

I understand your frustration, but please be informed that KYC, AML, and gameplay checks are completely different checks. Before every withdrawal, the casinos undertake such checks for every player, not just you. The good thing is that you passed KYC, but that has no real effect on the other check. According to the information from the casino, there were some inconsistencies in your gameplay, but I am still awaiting more information to better understand the situation. I will provide an update after fully reviewing all relevant evidence.

Ohk sir i am waiting you final decision .

But michal sir pls asked club reach team to send my game play history or unblock my account i am send my game play history . You can also see what type of game i am playing .

And michal sir if any player do fraud type of game play then player winning amount cut and remaning amount paid as a withdral..

sir no issu if i am playing fraud type of game play then no issu asked clubrich team to share my game play. .

Team casino guru and i am also see this game play...

If any casino asked player doing fraud game play then share as a proof..

..

Otherwise any casino do this type of statements for player.

Thanks sir.

Dear Abhi228001

I'm in active communication with ClubRiches Casino. We are reviewing all relevant evidence and trying to find a fair solution to your complaint. When we reach a decision or if I require further information from you, I'll let you know. For the time being, I sincerely ask for your patience.

Ohk sir thanku so much. 😍

hlo sir any update sir?

Good afternoon Abhi228001,

Thank you for your patience as we investigated your case further with our management team and corresponded with Casino Guru.

Our management team have made the following decision, based on the case and the questions you raised:

After great investigation your account with will be closed with immediate effect once the following has been done for you:

Club Riches are prepared to refund you an amount of 180.00 EUR.

(this figure has been worked and based on our terms and conditions)

E. DEPOSITS / PAYMENT METHODS: On our payments page there is the list of all the deposit methods available on Club Riches website.

"We would like to point out that all deposits and pay-outs may be subject to an administrative fee of up to 10% to cover any transaction expenses incurred. Where any fee is applicable, it will be highlighted to the player prior to them confirming a transaction"

To access this amount you will need to request a withdrawal on your account, using the same method that you originally deposited with (in this case Astropay). Once you have successfully requested the withdrawal this will be processed by our team and once it has been actioned your account will be closed and you will not be able to use this account any further.

This is a final decision made by Club Riches, but I want to thank you for your time with this matter. Should you have any questions in relation to this please let us know.

Thank you 

Why 10% charge sir.

Pls refund full amount without charge sir.

Its ohk unblock my account after inform me. I am place withdral request..

So. You can approve this

Hi please refund my money without any charges. After unblock of the account let me know we will make a withdrawal request. then you complete the withdrawal

Dear Abhi228001

We have received evidence from ClubRiches Casino and even some evidence from the relevant software provider where inconsistencies were detected. Although there was evidence of prohibited practices, we were unable to reach a firm decision. We think the return of your deposits is a good step, but we are not entirely sure about your winnings. We will close this complaint as "unresolved, waiting for regulator decision". We recommend submitting a complaint to the casino regulator, which is the Curaçao Gaming Authority. You can contact the Curaçao Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com and submit a complaint to them. Some important information is classified and can't be shared by the casino with us, but it needs to be shared with the Curaçao Gaming Authority, and they will have full insight into this case. The Curaçao Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded at michal.k@casino.guru.

I am sorry I could not be of more help on this occasion. 

Best regards,

Michal

Thank you for helping us this far. If clubrich would have returned our deposit then we would not have to go any further. So we request clubrich and casinoguru to refund our deposit of INR 13500. clubrich is requested to unblock our account and let us know we will place the withdrawal request and we will let you know once the withdrawal is done. Casino Guru is requested that if clubrich returns my deposit, then you should complete and close this case . I will tell you after withdrawal of my deposit. Till then you wait and wait for clubrich reply. clubrich told us that we will unblock your account, you can make a withdrawal request, we will refund your deposit, but our account has not been unblocked yet.

Thanks.

Dear ClubRiches Casino

When will the player be able to access their account once more so they may make a withdrawal request for their deposit refund?

Hi Michal,

Thank you for your message. The account is active for the player to withdraw the balance mentioned in our previous correspondence.

 Abhi228001 - If you could please try and log in and let me know if you are successful with the withdrawal request.

Thank you

Hello team clubrich and michal sir i have log in my account and successfully place withdral request of amount 13500 in my astropay now.

Check and approved this

Dear Abhi228001,

Have you received the withdrawal yet? Can we consider this complaint resolved?

Hlo michal sir. Club rich refund my deposit money

Thanks michal sir for help me. 🙏

Dear Abhi228001,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal

Casino.Guru