Club Player Casino - Player's withdrawal delayed due to account error.

My account info is backwards my birthdate is 07/10/1984 not 10/07/1984. I've contacted via email 5 times and they send the auto reply with be in contact with in 72 hours . And never heard anything else. I have $4,179.00 withdrawable amount that I'm trying to collect on for over 6 months! I have Bitcoin to try try hell speed this up but i cant get any response.

Hello anewleaf17,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? When did you notice the mistake in the birthday? Did you contact the casino before trying to withdraw any amount from your casino account?

Looking forward to your answer.

Regards,

Nick

I have been registered with the casino since 2022. I noticed the error when i went to verify my bitcoin. I have sent several emails to company all answered with an auto response giving me a claim number and an estimated response time. Then i never hear back. The live chat doesn't work and i cant find a phone number. Actually i have never tried to with draw the money. I wanted to make sure everything was legit and correct and then when they ghost me i assume it's a scam. I ran across this site last night and thought what the hell maybe i can get help here.

Hello anewleaf17 and thank you for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Greetings all,

I had the opportunity to review the account in question and the winnings are from a combination of several no deposit bonuses stacked on top of each other. Firstly only one type of balance should be played at a time with the playable balance as close to $0.00 as possible before depositing any additional funds, secondly only one free chip is allowed between cash deposit/play sessions, there is no history of deposit in the account. The maximum withdrawable amount for all free chips in question was $100 however these funds would not have been eligible for withdrawal due to the above mentioned reasons. All funds have now also been played to zero by the player so primarily this is just a learning experience, we hope this clarifies things.

Supporting documentation has been submitted to the casino.guru team for review.

Best wishes,

Nick and Club Player

Dear Club Player Casino,

Thank you for your response and the information provided.

Could you provide us with the evidence for review?

Hello anewleaf17,

I have reviewed the evidence provided by the casino and it seems you lost all the funds. I am afraid there is nothing that can be done from our side.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.