Chipstars Casino - Player's balance disappeared.

The entire amount has disappeared from my account! $585! They don't explain anything to me! Help me please!

Dear yatssan69,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions so I better understand the situation.

Did the casino offer any explanation whatsoever about the missing balance? Did you accumulate your balance using an active bonus? Which games did you play in the casino before the balance disappeared? (slots, live games, multiplayer)?

Looking forward to hearing from you.

Best regards,

Tomas

Dear, Tomas,

Yes, I contacted support! They told me that suspicious activity was noticed on my account! That's why they confiscate my entire balance! What is suspicious activity, no one explained to me! I hope you can help me solve my problem! Maybe at least a casino representative will tell you what he means by the term suspicious activity. My account has been verified. Under the VPN, I never logged into my account! Yesterday morning on February 10, they sent me a message that everything is fine with my account! And in the evening they confiscated all the money!

yatssan69,

Could you please forward the communication between you and the casino regarding the suspicious activity on your account and about the balance confiscation to my email at tomas@casino.guru?

Did you accumulate your winnings using an active bonus? Which games did you play in the casino before the balance disappeared? (slots, live games, multiplayer)?

Looking forward to hearing from you.

Hello yatssan69,

the casino representative contacted us and explained the winnings were confiscated and deposits were returned.

We were told the issue was related to your sports-betting activity on their website. Can you please confirm that your winnings were obtained by playing sports betting?

Hello dear! I will now attach a screenshot with the answer that I received in the mail! They confiscated all my funds. An example of bets provided! But I can not get an answer in any way, what is wrong with these bets??? What did I break??? Let them answer you! I don't understand what I'm guilty of!

Thank you very much, yatssan69, for your reply. As you have confirmed that the issue is entirely related to sports betting, I’m afraid we are unable to assist you with this case.

As I mentioned earlier, we do not have a branch that deals with sports betting complaints. While this is something that we may do in the future, we currently do not have enough insight into sports betting to be able to advise you correctly. Consequently, the complaint will now be rejected. I’m sorry we can't be of more help on this occasion, but please do not hesitate to contact us if you run into issues with any online casino in the future.