Chips.gg Casino - Player with gambling disorder feels manipulated by casino.

This casino is disgusting they put a withdrawal limit on so could withdraw they manipulated the slots I’ve asked them for all my data they won’t give it I told them I was suicidal and ad a gambling disorder and they still let me play and lose a lot the company is run from the uk and is money laundering there’s a investigation into this after I told them I had mental health gambling problems they still let me deposit 60k and lose I’ll attach screen shot also I’ve told them I was from the uk and will be getting I touch with the ukgc

Dear clm48859,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly you informed the casino of your gambling problem? Have you requested to be self-excluded? Have you made any deposits after you told the casino you were addicted to gambling?

Regarding your statement about the manipulated slots, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, we don’t have any evidence proving that something unfair is going on.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hi yes I told them and they still let me continue to play I also told them I was from the uk and also after I complained then then banned my account

Could you please send me the screenshots of your entire conversation with casino customer support? Also, I need the exact dates and times you requested account closure. Moreover, have you requested to be self-excluded also via email?

Dear clm48859,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.