Cherry Gold Casino - Player is dissatisfied with overall casino experience.

I played for about a week with very little winning. Site would continue requesting verification but then would not call. Deposit bonuses and cash back bonuses were never followed through on. When I finally closed my account I was offered the rest of my cash back and bonus amounts, but passed as I had zero trust in receiving withdrawal if giving it hem money was this difficult.

Dear Brandon,

Thank you very much for submitting your complaint and sharing your experience. I’m sorry to hear about your problem. Do I understand it correctly that you have closed your account already? If yes, we wish you better luck in finding your favorite site. Please check our recommended casinos for American players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

I’m sorry we couldn’t help you to resolve this situation, but, please do not hesitate to contact us if you run into any issues with this or any other casino. Please let me know if there is any additional information to support your case, otherwise, I will be forced to reject this complaint. Thank you for your understanding. 

Best regards,

Petronela

Dear Brandon,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.