The player from Austria has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
CatCasino - Player’s deposit has never been credited to his casino account.
Amount: €30
CatCasino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I paid 30 euros here on 08/19/22 with skrill but the money does not come to the casino account, 30 euros were debited from me by skrill. And in the live chat only idiots work who don't help even though I always say clearly what's going on.
Automatic translation:
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2 years ago
Dear chiller19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or returned back to Skrill account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Hello there!
We apologize for the inconvenience, due to technical reasons the deposit was not credited immediately. Thank you for immediately contacting our online support chat.
The deposit was successfully credited, and the funds are already on your balance.
Please ask the administration to close the complaint.
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2 years ago
Thank you very much, CatCasino team, for your assistance.
Dear chiller19,
Could you please confirm that your deposited funds were successfully credited to your casino account?
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, chiller19, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
