The player from Finland had her account blocked without further clarification. The player received her money back, so we marked this complaint as 'resolved'.
Casoola Casino - Player’s account has been closed and partial deposit returned.
Amount: €71
Casoola Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Casoola Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
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5 years ago
I was able to deposit 17.2 € 20. but I couldn't play it, the next day I could. I also deposited on Wednesday, yesterday and today, but then in the middle of the game I was removed and I can't enter anymore. 28 € appeared in my bank account, probably from that casino. shouldn't I get all my deposits out of there? nothing I have won. or $ 71 more refund.
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5 years ago
Dear Riitta,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their explanation, but, before we do so, please could you clarify if these were your first deposits? Did you receive any email from the casino with a reason why your account has been closed? Could you post it here when replying, please? Looking forward to hearing from you.
Thank you very much in advance.
Best regards,
Petronela
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5 years ago
Translation
Hey, I have not received any response, not the first time on Tuesday when I played, I sometimes played, and I'm not sure if I closed the account in the past but now I got there, however.
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5 years ago
Thank you very much Riitta for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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5 years ago
Translation
Casino is a casoola casino, not a casoo
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5 years ago
Hello Riitta,
We changed the casino and I contacted Casoola Casino regarding your issue, so hopefully we will receive an answer soon.
